Torrent Server - FAQs

What shoud I do if an alert "No Connect FTP Server" appears on the Ion PGM touchscreen?

The Ion PGM System and Torrent Server may not be connected. Please shut down the system and server and reboot them. The server may enter a system check after the reboot. Since the system check will take 3-4 hours, you can avoid it by pressing the 'c' button on the keyboard.

If there is a reason you cannot reboot the system, you can run the Ion PGM System without connection to the server. The runs will be saved inside the system. For 200 bp sequencing, this many runs can be saved inside the system:
314 chip: 40 runs
316 chip: 6 runs
318 chip: 5 runs

The data will automatically transfer to the server after connection.

Find additional tips, troubleshooting help, and resources within our Next-Generation Sequencing Support Center.