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Ion OneTouch™ System - FAQs

Ion OneTouch™ System - FAQs

View additional product information for Ion OneTouch™ System - FAQs (4467889)

2 product FAQs found

What should I do if the Recovery Solution does not come out from Ion OneTouch DL?

The Ion OneTouch DL cannot be repaired. However, you may order an Ion OneTouch DL Upgrade Kit and exchange some parts which may fix the problem.

Find additional tips, troubleshooting help, and resources within our Next-Generation Sequencing Support Center.

What should I do if gas leaks from the Ion OneTouch DL after I open the gas main?

Please check the following:

1) That the connection tube between Ion OneTouch DL is not loose
2) That the outlet of the gas tank regulator is at 30 psi

If the tube is not loose and the regulator value is correct, please pull the valve (the gold ring) behind the Ion OneTouch DL straight down a couple of times.

If the pressure is too high, you will need to make adjustments. For details, please contact Technical Support.

Find additional tips, troubleshooting help, and resources within our Next-Generation Sequencing Support Center.