Search

  • Order Status
  • Quick Order
  • Promos
Ion PI™ Template OT2 200 Kit - FAQs

Ion PI™ Template OT2 200 Kit - FAQs

View additional product information for Ion PI™ Template OT2 200 Kit - FAQs (4482286)

2 product FAQs found

Can I use the same oil between the Ion Proton OT2 200 Kit and the Ion Proton OT2 200 Kit v2?

No, you cannot. Please exchange the oil when switching between different kits. Please contact Technical Support for detailed information when switching kits.

Find additional tips, troubleshooting help, and resources within our Next-Generation Sequencing Support Center.

What should I do if an error message "calibration FAILED" appears during initialization of my Ion PGM System?

Open the chip clamp and check for any leaks. If you see solution leaking, please remove the chip and clear the solution with a Kimwipe. DO NOT wipe or scrub as the socket could be damaged. Clean the socket by gently touching it with a damp Kimwipe. Make sure the socket is dry and replace the chip. Press the 'Calibration' button to recalibrate the chip. If it fails again, change the chip to a different one. Also, if you are using an Ion 316 Chip v2 on a v3.4 or older instrument, the instrument will not recognize the chip.

Find additional tips, troubleshooting help, and resources within our Next-Generation Sequencing Support Center.