E-Gel™ EX Agarose Gels Starter Kit, 1% (UK only) - FAQs

The E-Gel Safe Imager Real-Time Transilluminator for the iBase Power System is not working. What should I do?

Please check the cord you are using for the iBase Power System. Oftentimes, the power cords for the PowerBase v.4 system and the E-Gel Safe Imager Real-Time Transilluminator get mixed up. If this is the case, the blue light will not come on even though the fan and LED light will operate. You will need to use the iBase cord, which should say 48 V on it.

Find additional tips, troubleshooting help, and resources within our Nucleic Acid Purification and Analysis Support Center.