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Thermo Scientific™
Support Plan for Ion Torrent™ Servers
Catalog number ZG10SCIONSERVER
Price (USD)
-
To protect your standalone Ion Torrent server* the best time to plan for support is at the time of server purchase. A proactive, upfront support plan provides:
• Greater discounts for bundling your server and support together
• Multiyear plans that provide immunity to annual price increases
• Support that is easier to budget for than “breakdown” repairs
AB Assurance Support Plan
The AB Assurance Support Plan lets you streamline IT hardware maintenance through a single support desk. Should your server require a repair, the AB Assurance Plan coverage includes parts, labor, and travel at no additional cost.
Additionally, with this plan receive:
• On-site guaranteed 2-days response time**
• Priority access to Remote Service Engineer
Certain exclusions apply. Contact your Services and Support Representative for details at service.sales@thermofisher.com.
* The Ion PGM, Ion Proton, and Ion S5 system service plans automatically cover one Ion Torrent server. The support plan shown here is required when additional Ion Torrent servers are used.
** Availability limited in some geographic areas
For Research Use Only. Not for use in diagnostic procedures.
Specifications
For Use With (Equipment)Ion PGM™ Torrent Server,Ion Proton™ Torrent Server,Ion S5™ XL Torrent Server�
Plan Duration1 Year
Product LineIon Torrent™
Product SizeAB Assurance Plan
Service Plan Response Time48 hours (availability limited in some geographic areas)
Services Included Priority access to off-site remote service engineer,Engineer travel and labor,Priority access to Linux technical support teams,Replacement service spare parts
Services Not IncludedConsumables,Instrument accessories,Reagents,Server hardware and software upgrades
Unit SizeAB Assurance Plan