A 1-year Extended Warranty for your GeneAmp® PCR System 9700 will add 1-year of warranty coverage to your existing manufacturer's warranty.
With this extended warranty your GeneAmp® PCR System 9700 is covered by our Rapid Exchange Service* protection – should you encounter a problem with your instrument, you call technical support and talk to one of our Certified Senior Technical Specialists. There you will get the assistance you need to resolve many types of technical problems. But if the instrument needs service, we will send out a factory-certified refurbished replacement instrument within 24 hours. You should receive your replacement within 3 business days. All you need to do is repackage the problem instrument and return it to us – and we pay for shipping. The service also includes full access to our Applications and Instrument Technical Support teams.
*Applied Biosystems will ship a factory-certified refurbished unit of the same instrument model covered by this service plan within 24 hours from the time that Applied Biosystems determines that a replacement instrument is required. On-site Planned maintenance (PM); remedial repairs and parts; and computer hardware are not covered under this plan. Your GeneAmp® PCR System 9700 must be 5 years old or newer to qualify for this service and be in good working order at time of service plan purchase.