It is our mission at Thermo Fisher Scientific to help our customers make the world healthier, cleaner and safer. As part of that mission we are continuously evaluating our own practices to ensure we are positively impacting our global community. We recently assessed our process for providing customers with hard copy manuals. What we found was a broad range of preferences from our customers, some had to have a hard copy, some keep the manual handy on a computer or tablet, and others rarely read the user manual. This results in significant waste in the process.
In an effort to continue to provide our customer the same options for using their manuals in a more environmentally friendly process, our manuals are going 100% digital!
Starting on July 5, 2017 we completed the transition for all of our instrument manuals to digital versions. In place of the standard hard copy, you’ll have the option to either download or print the instrument manuals via our website, www.thermofisher.com. Manuals, firmware, software, spare part lists, technical bulletins and all other product information will be available in the same place, giving you a single location for all of your critical instrument materials.
Directions to access the operator manual are outlined below:
1. Go to www.thermofisher.com.
2. At the search bar, type the instrument name (found on the front of the instrument)
3. Click on the product page
4. Scroll down to resources to access the operator manual, firmware, software, spare parts lists, technical bulletins and more.
As part of our standard process we will incorporate reminders and links to the manuals via our website in our standard customer and order communications. We also recommend setting www.thermofisher.com as a bookmark in your browser and using the search function to locate your product page, manual and other resources.
Please reach out to Customer Support if you have any questions. We appreciate your continued business.