Find valuable information.

Optimize your experiments to get the best results. We’ve compiled a detailed knowledge base of the top tips and tricks to meet your research needs.

View the relevant questions below:

Having problems with your experiment?  Visit our

Troubleshooting page


For more information on the Ion Torrent™ informatics workflow and analysis software, such as Ion Reporter™ Software and Torrent Suite™ Software, please go to the Ion Torrent™ NGS Data Analysis Workflow page.

Firmware updates for Ion instruments are included with the latest version of Ion Torrent™ Torrent Suite™ Software. First, download and install the latest version of Torrent Suite™ Software on your Torrent™ Server. Once completed, your Ion Proton™ System should alert you that an update is available. You can also start the update process from the Options menu. From the main menu, select “Options,” then “Updates,” “Released Updates,” and “Check.” Once your Ion Proton™ System has detected the update, press the “Update” button to begin the process. Instructions to update the Ion Proton™ Sequencer can also be found in the Appendix of the Ion Proton™ Sequencing Kit user guides.

User guides, release notes, and additional information on the Torrent Suite™ Software can be found here.

Primary analysis and secondary analysis of the data is performed by the Ion Torrent™ Server. Depending on the application, there may be tertiary analysis plugins that can be installed on the Torrent™ Server. For other applications, such as RNA Sequencing, we recommend using third-party software. For more information, please see the Ion Torrent™ NGS Data Analysis Workflow page.

Please refer to the Data Management section of the Torrent Suite User Guide for your version of software. The user guides can be found here.

Oncomine Knowledgebase Reporter Software is a tertiary analysis software that enables users to create custom reports to link variants to a curated list of relevant labels, guidelines, and global clinical trials.

The list of assays and panels associated with the Oncomine Knowledgebase Reporter Software include the Oncomine Focus Assay, Oncomine Comprehensive Assay, Oncomine Lung cfDNA Assay, Oncomine Breast cfDNA Assay, Oncomine Colon cfDNA Assay, and Oncomine BRCA Research Assay.

The Oncomine Knowledgebase Reporter Software is for Research Use Only.

Oncomine Knowledgebase Reporter Software pricing is on a per-sample basis. Please contact your local sales representative for pricing information.