Search
How high-volume manufacturing services support 24/7 semiconductor fab operations
In high-volume manufacturing (HVM), even minutes of downtime impact yield, throughput, and revenue. Electron microscopes used for failure analysis and process control are mission-critical tools, and they must deliver consistent, reliable performance in a 24/7 production environment.
Transform & Thrive Exceleration Services from Thermo Fisher Scientific are designed specifically for semiconductor fabs operating around the clock.
With an uptime guarantee, Transform & Thrive services sustain tool availability, accelerate recovery, and help ensure inspection systems support continuous production.
A production-aligned service model for semiconductor high-volume manufacturing
Transform, offered during the warranty period, and Thrive, offered post-warranty period, services go beyond traditional break-fix support. They deliver a comprehensive service ecosystem aligned with the operational demands of semiconductor manufacturing realities resulting in reduced unplanned downtime, faster repair cycles, and improved first-time fix rates.
Local Parts Stocking
In HVM environments, waiting for replacement parts is not an option. Our Local Parts Stocking program positions critical spare parts and consumables close to your fab through regional logistics hubs, dramatically reducing repair cycle times and protecting production schedules from global supply chain disruptions.
Value to your fab:
- Expedited repairs and quicker return to production
- Reduced downtime caused by parts delays
- Improved resilience against supply chain volatility
- Greater focus on production oversight instead of logistics
Predictive Maintenance
Waiting for a tool to fail is never an option in high-volume manufacturing. System monitoring detects abnormalities, from performance drifts to component wear, so issues can be addressed before they cause downtime.
Our Connected Care Portal (CCP) transforms instrument data into actionable insights. By providing real-time visibility and powerful comparative analytics, CCP enables proactive interventions before failures occur, turning unpredictable downtime into planned maintenance events.
Value to your fab:
- Optimized system and fleet utilization
- Greater control over maintenance scheduling
- Improved tool reliability
- Strategic improvement through data-driven insights
A Strategic Service Partnership for HVM Fabs
Transform & Thrive services are complete support offerings designed around the operational needs of semiconductor fabs, combining expert field support, advanced digital monitoring, time-critical logistics, and global technical expertise.
By helping to ensure that your electron microscopes remain available and supported with rapid technical response, Transform & Thrive services enable you to:
- Minimize unplanned downtime
- Accelerate issue resolution
- Sustain yield and throughput
Backed by Thermo Fisher’s global service infrastructure, advanced digital capabilities, and deep expertise in electron microscopy, Transform & Thrive services deliver measurable business impact, including a guaranteed uptime of 92%, enabling your fab to sustain peak operational performance.
Service support during the warranty and after the warranty period
During the warranty period, Transform Service contracts increase the value gained from your instrument by enabling you to produce more high-quality samples, reduce the cost per sample, and drive your business forward. Thrive Services continues to maximize productivity after the warranty expires and makes the most of your existing capital equipment to seek innovative ways to create a competitive advantage.
Service Solutions Aligned to Your Fab’s Performance Needs
Standard On-Site Services |
Warranty |
Transform Summit |
Thrive Summit |
On-site response time |
48 hours |
4 hours |
4 hours |
Preventive maintenance |
• |
• |
• |
Corrective maintenance |
• |
• |
• |
Software updates |
• |
• |
• |
Spare parts |
• |
• |
• |
Labor and travel |
• |
• |
• |
| RAPID remote diagnostics | • |
||
| Enhanced On-Site Services | |||
| Account review |
|
Quarterly | Quarterly |
After hours on-site service |
|
7x10 |
7x10 |
Value-Added Features |
|||
Uptime guarantee |
92% |
92% | |
Customer Success Manager |
• |
• | |
Connected Care Portal |
• |
• | |
Fleet Compare |
|
• |
• |
Smart PM |
• |
• | |
Consumable Monitoring |
|
• |
• |
System Monitoring |
• |
• | |
Connect with a Semiconductor Service Expert
Discover how Transform & Thrive services can help stabilize performance, minimize unplanned downtime, and support continuous semiconductor manufacturing.
For Research Use Only. Not for use in diagnostic procedures.