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GeneMapper™ Software v6.1, full installation - FAQs

View additional product information for GeneMapper™ Software v6.1, full installation - FAQs (A53547)

13 product FAQs found

How can I set up auto-analysis for data in GeneMapper with the 3500 Data Collection Software version 3.x?

Beginning with 3500 Data Collection Software version 3, the 3500 Data Collection Software does not support automatic secondary analysis. This is also indicated in the software release notes. To perform secondary data analysis, you will need to manually import the .fsa file into the GeneMapper software. For optimal performance, we recommend that you install the GeneMapper Software on a stand-alone computer that is not part of the 3500 Genetic Analyzer system.

Find additional tips, troubleshooting help, and resources within our Fragment Analysis Software Support Center.

Can I install GeneMapper Software v6.1, full installation and GeneMapper Software v6.1, client installation on the same computer?

No, GeneMapper Full Software and GeneMapper Client Software must be installed on different computers.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

How many user accounts can be connected to the Oracle database embedded in GeneMapper Software v6.1, full installation at any time?

Five user accounts can be connected to the Oracle database embedded in GeneMapper Software v6.1, full installation at any time.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

We just upgraded to GeneMapper Software v6.1, and I'm wondering if my old data files will work on it.

GeneMapper Software v6.1 is compatible with the following files:

- 3130 series, Data Collection Software v3.0, 3.1, 4
- 3730 series, Data Collection Software v3.x, 4.x
- 3500 series, Data Collection Software v1.x, 2, 3.x
- SeqStudio Data Collection Software v1.x
- SeqStudio Flex Series Genetic Analyzer, Data Collection Software v1.x

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

Where can I download the Release Notes for GeneMapper Software v6.1, full installation?

Please download this PDF (https://downloads.thermofisher.com/Instrument_Software/Genemapper_6.1_Full/100107864_GeneMapper-Full_v6.1_Release_Notes.pdf).

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

Can I install GeneMapper Software v6.1 on Windows 7 operating system?

No, GeneMapper Software v6.1 supports only Windows 10 Professional/Enterprise operating system.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

Which instrument data does GeneMapper Software v6.1 support?

GeneMapper Software v6.1 supports data generated from the following Applied Biosystems instruments:

- SeqStudio Flex Series Genetic Analyzers
- SeqStudio Genetic Analyzer
- 3500 Genetic Analyzer
- 3500xL Genetic Analyzer
- 3130 Genetic Analyzer
- 3130xl Genetic Analyzer
- 3730 DNA Analyzer
- 3730xl DNA Analyzer
- 310 Genetic Analyzer

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

Do you have a manual of install/uninstall procedures for GeneMapper Software v6?

Please download this PDF (https://downloads.thermofisher.com/Instrument_Software/CE/GeneMapper/Full_v6.0/100079198_MNL_GENEMAPPER_V_6_INSTALLATION.pdf) and follow the directions for install/uninstall GeneMapper Software v6.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

What information should I back up when using GeneMapper Software?

It is useful to back up data in order to protect yourself from data loss, clearing out the Oracle database to keep it from filling up, and/or for sending data to Technical Support for troubleshooting.

In GeneMapper Software, there are 3 locations where you will need to back up data:

1. Panel Manager - contains information on your Panels, Markers, and Bins.
2. GeneMapper Manager - contains information pertaining to the Project itself - Projects, Analysis Methods, Size Standard Definitions, Table Settings, Plot Settings, Matrices (ABI PRISM 310 Genetic Analyzer Only), Cluster Plot Settings, SNP Sets, and Report Settings.
3. Data Files - sample data (.fsa files) that were used in the Project.

Note: Older versions of GeneMapper Software contained an Archive function that would back up the entire database at once. However, the archive could only be reimported into the same instance of GeneMapper Software. If you had a problem that required reinstallation of GeneMapper Software, it would be considered a new instance of the software and the Archive could not be imported into it.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

I tried to launch GeneMapper Software and am getting a "Cannot connect to the Database" error message. The software is installed in a Client/Server configuration (Client and Server are on different computers). What should I do?

Please download this PDF (https://www.thermofisher.com/content/dam/LifeTech/Documents/PDFs/GeneMapper-Software-troubleshooting-client-install.pdf) for directions on how to resolve this error.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

I tried to launch GeneMapper Software and am getting a "Cannot connect to the Database" error message. The software is installed on a stand-alone configuration, where the computer is not connected to the instrument. What should I do?

Please download this PDF (https://www.thermofisher.com/content/dam/LifeTech/Documents/PDFs/GeneMapper-Software-troubleshooting-full-install.pdf) for directions on how to resolve this error.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

I tried to launch GeneMapper Software and am getting a "Cannot connect to the Database" error message. The software is installed on the instrument computer, where my computer is connected to the instrument (Client and Server on same computer). What should I do?

Please download this PDF (https://www.thermofisher.com/content/dam/LifeTech/Documents/PDFs/GeneMapper-Software-troubleshooting-full-install-instrument.pdf) for directions on how to resolve this error.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.

My Oracle database became corrupted and I have to reinstall the GeneMapper Software. However, when I try to uninstall using Add/Remove programs, it won't work. How do I manually uninstall GeneMapper Software?

Before uninstalling, make sure you have your GeneMapper CD/DVD and your registration code for reinstallation. Follow the uninstall instructions for your version of GeneMapper Software. Before attempting to reinstall, verify that you are logged in locally as the Administrator, that your antivirus Software is either off or that you have suspended activity during installation, and that your TCP/IP is installed.

Find additional tips, troubleshooting help, and resources within our Capillary Electrophoresis Software Support Center.