Search Thermo Fisher Scientific
Search Thermo Fisher Scientific
At Thermo Fisher Scientific, we are committed to providing exceptional service for your portable XRF analyzers and material identification instruments. Our service plans offer preventive maintenance, genuine manufacturer-approved spare parts, priority support, and Global Depot repair services.
When your portable Thermo Scientific XRF analyzer is covered by a Thermo Fisher Scientific service plan, you can expect maximized uptime through regular maintenance and rapid technical support. The service plan optimizes costs, allowing you to stretch your budget further with affordable preventive maintenance and repairs. You will have access to expert support from factory-certified engineers and a remote technical support network. Additionally, the service plan offers peace of mind by assuring continuous product quality and compliance with industry standards.
Our service plans provide benefits to keeping your instruments operating in top shape. With preventive maintenance, you receive scheduled care to help ensure optimal system performance and results. Certification services offer official instrument inspection and authentication, establishing your status as a trusted provider. Additionally, you benefit from rapid support with fast response times and priority assistance, helping to ensure predictable and reliable analyzer usage.
We offer a range of service plans to fit your requirements and budget and help you get the most out of your XRF analyzer throughout its lifetime. Choose the plan that best serves your specific needs.
Features |
Premium |
Enhanced | Preventive |
Remote services |
|||
Technical support / Remote diagnostics |
Business hours |
Business hours |
Business hours |
Online resource access (documentation, software upgrades) | ✔︎ |
✔︎ |
✔︎ |
Instrument maintenance and optimization |
|||
Preventive maintenance (cleaning, certification) |
✔︎ |
✔︎ |
✔︎ |
Extra consumables1 |
75% savings |
50% savings |
25% savings |
Repair services |
|||
Minor repairs |
✔︎ |
✔︎ |
X |
Major repairs |
✔︎ |
60% savings |
50% savings |
Puncture protection | ✔︎ |
60% savings |
50% savings |
Loaner unit | ✔︎ |
60% savings |
50% savings |
Convenient shipping | Inbound and outbound |
Outbound |
X |
Shipping priority | Priority |
Priority |
Priority |
Availability | Standard |
Standard |
Units 7+ years old |
Offered duration | 1-5 years |
1-5 years |
1-3 years |
Service plans are currently available in North America and Europe. Service coverage may vary in certain regions. Please contact your sales representative for more information about services in your location.
Certified spare parts increase the longevity and optimize the performance of your instruments by helping to ensure quality, as all parts meet the manufacturer's instrument specifications. These parts also offer cost efficiency, with spare parts savings available through all of our service plans. You can have peace of mind knowing that the spare parts you receive are of the highest quality and designed specifically for your instruments, helping to ensure they operate at their best. The savings provided by our service plans help you manage your budget more effectively while maintaining the performance and reliability of your equipment.
Our Global Depot repair services system provides expert repairs regardless of your location, thanks to strategically placed repair centers around the world, helping to ensure your equipment is serviced quickly and efficiently. With global reach, you can access our repair services from anywhere in the world; this means you can rely on our extensive network to minimize downtime and keep your operations running smoothly. Our experienced technicians help ensure high-quality repairs, so you can trust that your equipment will be restored to optimal working condition. The quick turnaround times offered by our repair centers help reduce downtime, getting your equipment back in action promptly and minimizing any disruption to your workflow.
For US customers, upon request, we will make every effort to provide a loaner instrument by the next business day, subject to availability. Please note that loaner instruments may not be available in all cases.
To download a user guide or access the latest software update visit our online support portal.
On-demand services, as described, are currently available in North America and Europe. Coverage may vary by region. For specific information regarding services in your location, please contact your sales or services representative.
For Research Use Only. Not for use in diagnostic procedures.