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Services that keep your polymer analysis and processing technologies performing at their best
Expert support, genuine parts, and on-demand solutions for advanced materials characterization and process control systems
From R&D labs to production environments, consistency and precision are essential when creating and analyzing polymers. Our service portfolio helps you maintain the reliability and accuracy of your Thermo Fisher technologies—including compounding and extrusion, FTIR, NIR, Raman, rheology, UV-Vis, mass spectrometry, web gauging, and X-ray systems. With global expertise and proven service infrastructure, we help you minimize downtime, safeguard data integrity, and sustain performance across every stage of materials innovation.
Service plans
Maximize uptime and ensure data confidence with flexible service plans tailored to polymer analysis and process monitoring workflows. Our plans cover preventive maintenance, performance verification, and priority technical support to keep your instruments and systems operating within specification. Whether in development or production, our experts help you meet regulatory, quality, and research demands with confidence.
Spare parts
Rely on genuine Thermo Fisher spare parts engineered and tested for compatibility and durability across your advanced polymer technologies. Our global logistics network ensures timely delivery of critical components, reducing downtime and maintaining consistency in your results. Every part is backed by our commitment to quality and system performance.
On-demand services
When you need fast, expert support, our on-demand services deliver. From emergency repairs and instrument calibrations to software upgrades and application troubleshooting, our specialists provide responsive, data-driven service to restore full functionality quickly. We help you get back to analyzing, optimizing, and innovating without disruption.
Preventive maintenance
Avoid unexpected issues with planned care designed to detect and correct problems before they escalate. Regular inspections, calibrations, and replacement of wear parts deliver:
- Extended instrument lifetime
- Consistent measurement accuracy
- Reduced risk of unplanned downtime
Corrective maintenance
When problems arise, count on us for:
- Rapid response from skilled service engineers
- Genuine Thermo Fisher spare parts
- Proven expertise from OEM-certified technicians
Technical support
Access expert guidance whenever you need it. Our global technical support teams combine deep application knowledge with hands-on instrument expertise across all our polymer technologies — from FTIR, NIR, Raman, and UV-Vis spectroscopy to rheology, extrusion, X-ray, and mass spectrometry systems. Whether you’re troubleshooting data anomalies, optimizing a new method, or integrating instruments into your workflow, our specialists are ready to assist remotely or on-site.
We help you resolve issues quickly, maintain compliance, and get the most from your equipment — so you can stay focused on advancing your materials research and production goals.
For Research Use Only. Not for use in diagnostic procedures.