Increase productivity, boost uptime, and reduce costs with a preventative service and support strategy to keep your instrument in peak operating condition. Couple your Thermo Scientific UV-Vis spectrophotometer with a service and support plan tailored to your lab needs, and rest assured that your equipment will run as efficiently as possible, every day.
Thermo Fisher Scientific offers professional support through our worldwide network of highly trained and certified engineers. In many nations, Unity Lab Services, part of Thermo Fisher Scientific, offers direct support. Elsewhere, our distribution partners' engineers receive the same factory training as our Unity engineers and stand ready to provide you with the same high level of service and support. Put our experts to work to provide the services you need throughout the life of your instrument. Ask your Thermo Scientific sales representative about available product support.
As the world leader in serving science and part of the Thermo Fisher Scientific organization, we are ready to serve you with more than 2,000 highly trained Unity Lab Services technical professionals globally. Our organization has been serving our customers for more than 50 years and our engineers have an average of 18 years of experience operating and maintaining instruments we service. Each field engineer who works on your instrument is OEM factory trained and certified on that specific instrument, so you can be confident in your audit-readiness with regular service. You will receive consistent, high-quality installation, maintenance and repair for your spectrophotometers system with the world-class expertise of the Unity Lab Services team.
Your lab equipment performance is crucial to the overall productivity of your lab, and there’s no time for downtime when it comes to science. Unity Lab Services service plans offer a 50% faster response and up to 35% remote resolution when compared to customers without a service plan.
Service plan customers also get priority access to our original equipment manufacturer (OEM) trained and certified technical specialists through enhanced remote support tools — you’ll get front-of-the-line service from our experts who know your equipment best. For repairs requiring on-site corrective services, we offer faster varied response targets to meet your unique needs.
Finally, our service plans ensure you receive annual preventive maintenance to help increase equipment uptime, so you can feel confident that your equipment is performing according to specifications.
The following lab equipment service plans are available for your UV-Vis spectrophotometer system. One-year and multi-year options are available for service plans. Availability of plan types varies by instrument.
|Extended Warranty (contract purchased at point of sale or during warranty period)||Service Plans (contract purchased anytime after warranty has expired)|
|Extended Warranty||Basic Extended Warranty||Depot Extended Warranty||Basic Depot Extended Warranty||Essential||Tech Direct||Depot Service Plan||Basic Depot Service Plan|
|Preventative maintenance performed at depot|
|Corrective maintenance*||10% discount|
|Corrective maintenance performed at depot|
|Priority remote technical support|
|On-site response commitment**||3 business days||3 business days||3 business days||5 business days|
*Corrective maintenance: Repair of equipment and/or replacement of parts, if required.
**Guaranteed response time from receipt of PO. Only available in select locations.
Maintaining compliance and audit-readiness in regulated environments takes significant time and resources, and we are uniquely prepared to provide this service efficiently on your behalf. Our comprehensive suite of compliance services can increase your equipment's performance and maintain accurate results for you spectrophotometer.
Reduce implementation time and assure system performance with our wide selection of compliance products and services for our Evolution One/One Plus and Evolution Pro UV-Vis instruments.
Annual preventive maintenance visits are included in Extended Warranty, Essential Service Plan, and Tech Direct Service Plan. Additional preventive maintenance visits can be purchased upon request.
Documented verification that equipment is installed to manufacturers’ recommendations and/or user requirements.
Documented verification that equipment (as installed) is operating as intended to manufacturer’s specifications.