Meet the team that has your back. Our Guardians of Science are here to support you in your quest to change the world with unparalleled services, remote tools, training, and OEM expertise that we’ve spent over 40 years curating.

Request a quote for service to see how a Guardian can help advance your science.

 

 

Brunie White

Brunie White

Field Application Scientist
Thermo Fisher Scientific

Brunie White is a Field Application Scientist serving our customers in southern United States. She provides molecular diagnostics training and troubleshooting support to clinical customers and public health partners. Brunie White joined Thermo Fisher in 2018 with a background as a health scientist at the Centers for Disease Control and Prevention (CDC) and earned her Ph.D. in molecular genetics at the University of Georgia.

At the height of the pandemic, Thermo Fisher provided the instruments, kits, and infrastructure needed to bring COVID-19 testing to Xavier University in New Orleans through the Just Project—a program helping address the impact of the virus in the United States on campuses of historically black colleges and universities (HBCUs). Brunie White was there for Xavier University, helping get their new lab up and running, quickly and efficiently.

Read the customer case study, featuring an interview with Xavier University medical technologist Dijon Wilson, to learn more about how Brunie goes above and beyond for her customers, and why she truly is, a Guardian of Science.

Download the case study

“Brunie was always available and very clear in her solutions, very knowledgeable and a great teacher”

– Dean Djeddar,

Laboratory Manager,

Oxy-Gen Laboratory

Quick links:

Gayoung Kim   |   John Pfeifer   |   Shelly Witte   |   Yiqun Chen   |   Carsten Nielsen   |   Jing Tian   |   Nick Davenport   |   Jan-Hendrik Rohde

Gayoung Kim

Gayoung Kim

Gayoung Kim is a Technical Applications Scientist serving our customers in the South Korea region with professional technical support. Her area of expertise is reagents for genomic applications, such as RNA and gDNA prep kits and products for TALEN-based genome editing. Gayoung joined Thermo Fisher with a background of seven years of research in the fields of immunology and neuroscience. She has been with Thermo Fisher for four years and is particularly adept at troubleshooting customer issues.

When a customer wasn’t getting the results she had come to expect with Invitrogen Lipofectamine RNAiMAX Transfection Reagent, Gayoung initiated an investigation that stretched all the way across the globe to Carlsbad, California, and led to the identification of counterfeit products entering the Korean market. Read the case study to learn about Gayoung Kim, the crime-fighting Technical Application Scientist and an authentic guardian of science.

Download the case study

“Gayoung quickly confirmed whether a product purchased by a customer was authentic. She collected the relevant evidence and supported the efforts of the legal and sales teams to take additional actions to help customers obtain safe and reliable products. Gayoung is a true Global Services and Support guardian, who has protected the Lipofectamine market and customers.”

– Jayoung Song (Joen Song),

Manager, Technical Application Specialists

Life Sciences Solutions Group


John Pfeifer

John Pfeifer

Meet John Pfeifer, your real-time PCR expert. With the goal of improving lab efficiencies, John partners with his customers to provide training, troubleshooting, pre-sales, seminars, and consulting services. Whether it’s getting you started with real-time PCR, designing an optimal workflow, or troubleshooting assay issues, John is there to support your journey to discovery. Also, by assisting customers through the complexities of real-time PCR remotely, he can provide a solution in a matter of hours instead of days, so you can focus on your next scientific breakthrough. As a senior real-time PCR Field Application Scientist, John has 30 years of leading industry experience at Thermo Fisher Scientific- experience that his customers rely on.

Real-time PCR can appear simple, so it is widely used in molecular labs. But for many popular real-time PCR applications, data problems are not obvious. See how John has addressed these common problems in labs like yours.

Download the case study

“John Pfeifer was very helpful in troubleshooting our assay problems. Through his investigation, we uncovered errors on our part that contributed to the failure of the assay. John has given us many recommendations for procedural changes that should substantially reduce the chances for contamination. John has also assured us through a side-by-side comparison of experiments…that we do not have a problem with our…Instrument. If anyone here still thinks there’s a problem, I’ll let them talk to John again!”

– PhD Microbiologist, US Government Lab


Shelly Witte

Shelly Witte

Role
Field Service Engineer (FSE)

Location
Texas, United States

Time with Thermo Fisher Scientific
19 years

Specialties
Validated Markets Expert

Favorite product line
qPCR assays

Area of study
General biology

Why did you choose a career in science?
I love science and enjoy discovering new information about ourselves and the world we inhabit.

What drives your passion to help customers facing challenges through SARS‑CoV‑2?
Providing our customers with the tools and information that will allow them to be successful in the role they play in addressing this crisis. Their work is a quest for knowledge, which they passionately pursue.

What is something that people should know about you and your work at Thermo Fisher?
We are very committed in being the best at what we do. As an FSE, I enjoy what I do as much today as when I first started 19 years ago. It never gets old!

What do you find most exciting about the work that our customers do?
Our customer’s work is a quest for knowledge which they passionately pursue.

He’s got the answers
“Nothing needs to be improved. Mr. Witte, our service provider, is knowledgeable and helpful. He always takes the time to explain and answer questions.”


Yiqun Chen

Yiqun Chen

Role
Technical Application Specialist

Location
Shanghai, China

Time with Thermo Fisher Scientific
4 years

Specialties
qPCR and CE

Favorite product line
TaqMan assays

Area of study
Genetics of aging, molecular biology

Why science?
I have been curious about nature and science since I was a child. I like how science helps us to understand more about ourselves as well as the world we live in.

What do you find most exciting about the work that our customers do?
I am most excited about how our customers’ work makes the world healthier, cleaner and safer. It is this progress that helps us to appreciate the value of our work.

What is something that people should know about Thermo Fisher Scientific?
Thermo Fisher Scientific represents not only world-class products, but also excellent service and support. We have professional teams here, ready to help you.

What is something that people should know about you?
I’m always willing to help our customers. It makes me happy to help people and to solve problems.

Yiqun is a fan favorite
“I sent my data to Ms. Chen and got the reply quickly. The problem was addressed perfectly. I will recommend the Thermo Fisher technical support to my colleagues and friend.”


Carsten Nielsen

Carsten Nielsen

Role
Field Application Specialist

Location
Northern Region, Denmark

Time with Thermo Fisher Scientific
4 years, beginning with 2.5 years as a Field Service Engineer

Specialties
Real-time PCR

Favorite product line
qPCR assays

Area of study
MSc in Biotechnology Engineering

Why did you choose a career in science?
I am curious to know how things work and to gain new knowledge.

What do you find most motivating in your role?
I love to help people, which has worked well as a Field Application Scientist and Field Service Engineer. Combining these skills to solve customers’ problems is motivating. It is like playing Sherlock Holmes, finding all the clues and in collaboration with the customer or colleagues finding a solution to their problems.

I also enjoy training customers in how to use our instruments and software so they are quickly up and running, which in the end enables the customer to be confident in getting the results and answers they need.

What is one of the most common challenges our customers face?
We are often asked to help customers to find the best solution to get the answers they need. This means helping identify ways to make things easier and get answers faster—streamlining their workflow.

What is something that people should know about Thermo Fisher?
We can provide the customer with solutions and not just instruments and reagents. As a company we have a lot of knowledge and we are here to help the customer get the answers they need to make the world healthier, cleaner and safer.

Customer love
“Super god oplevelse. Vi fik grundig forklaring på alt vi spurgte om, og de enkelte ting som underviseren ikke vidste undersøgte han og skrev email dagen efter. Alt i alt helt fantastisk”

“Super good experience. We got a thorough explanation of everything we asked about, and the individual things that the teacher did not know he examined and wrote the email the next day. All in all, absolutely fantastic.”


Jing Tian

Jing Tian

Role
Field Application Scientist

Location
Pudong, China

Time with Thermo Fisher Scientific
3 years

Specialties
QuantStudio 12K Flex Real-Time PCR System

Favorite product line
Our qPCR and Capillary Electrophoresis lines

Area of study
Biomedical materials

Why science?
I am very interested in Biology Science and eager to support its application in clinical and public health areas, which could improve our lives significantly.

What do you find most exciting about your work?
Sometimes this job is really tough and we have to do a lot of work to meet our custom demands or solve a problem. What is most exciting moment for me is when the case is finally finished and our customers are very satisfied and show their appreciation for our products and me.

What is one of the biggest challenge our customers face?
We have developed a lot of solutions for our customers; however, sometimes they are not clear about what they actually need. As a result, we sometimes cannot provide suitable products or solutions for them. That’s a big challenge in helping our customers.

What is something that people should know about Thermo Fisher Scientific?
We are trying our best to make the world healthier, cleaner, and safer.

What is something that people should know about you?
Helping customers makes me happy. I always try to do my best to become one of the best field application scientists so that we can continue our high level of support for our customers.

Jing is a fan favorite
Jing has a loyal group of fans across the East China region. Her work spans across training and troubleshooting, all the way through supporting customers in the public health sector to problem solve.

“Many thanks for providing us such a good chance to have the instrument training in your training center. Hope for the next!”


Nick Davenport

NickDavenport-270

Role
Technical Application Scientist

Time with Thermo Fisher Scientific
Nick was with Life Technologies 10 years ago prior to undertaking his graduate/postdoctoral work with the University of Wisconsin-Madison, then rejoined with Thermo Fisher Scientific 2 years ago as part of the Technical Support team.

Specialty
Cell analysis

Favorite things to help with
Basic chemistry questions or topics related to chemical cross-linking. It’s not the most glamorous product line, but I find it’s the most intellectually stimulating and it’s a great demonstration of the variety of products we offer and support.

Area of study
Cellular and Molecular Biology

Why science?
I’m very inquisitive and like to hunt down answers. I find it very satisfying to have a question and to have the tools to be able to answer it.

What is something that people should know about your work here?
We’re in the role because we want to help people. I’m going to use all the resources at my disposal to help resolve any issues and/or answer your questions.

Nick is your guy!
“Spoke with Nick Davenport about an unusual application for lipophilic tracers. He knows the product inventory at ThermoFisher very well indeed and had innovative ideas about combining existing products to meet my needs. Nick followed up the phone call with an excellent email containing thoughtful, evidence based suggestions to develop a novel protocol. I'm very happy.”

“Thermo Fisher Scientific has staff like Nick - he makes it easy to discuss complicated ideas and has exemplary follow up. Thank you.”

“I was impressed with the level of help I got from Nick Davenport. Please continue providing your customers with this exceptional service.”

“Nick was extremely knowledgeable about the question I had regarding the Click-it EdU Kit. He wanted to double check on an issue and took the extra effort to speak to another colleague about it right then. He also sent me an email to follow up and provided additional information in the email as he recognized my need for obtaining additional cell morphology staining with the kit. He was very professional and friendly. ”

“Nick was great! He made sure to address all of my concerns without being anything short of completely courteous and helpful. He followed via email and I was able to place my order with the assurance that this was an appropriate replacement. Thanks so much.”


Dr. Jan-Hendrik Rohde

Jan-Hendrik Rohde

Role
Technical Application Scientist

Location
Darmstadt, Germany

Time with Thermo Fisher Scientific
3 years

Specialties
Quantitative and digital PCR, PCR plastics and Cyclers, anything related to microRNA

Favorite product line
My favourite product line is our TaqMan microRNA Assays on account of them being one of the major contributors that kept me sane during my PhD-thesis.

Area of study
Human biology with a focus on molecular biology

Why science?
I have always been fascinated to find out how things work and with learning all sorts of new information. Working in Science, you are on the frontiers of knowledge, so not only do you learn new, interesting insights about how things work, you are also one of the first to know about it.

What would you call the biggest challenge facing our customers?
I think one of the biggest challenges, not just for our customer but Scientist in general, is often the pressure to publish again and again quickly. This leads to them cutting some corners and then they sometimes end up with us at the tech support because their initial results have been based on less than optimal experimental set-ups.

What is something that people should know about Thermo Fisher Scientific?
We are trying to help you get the best results possible using our reagents. Really for us if you publish it is free advertisement so we are really trying to get all of your experiments to work without a hitch.

What is something that people should know about you?
Sometimes if someone contacts me I answer short and to the point. This is not due to rudeness; being German, I like to communicate efficiently. So if you want to chit-chat I am happy to do so but you have to prompt me.

Dr. Jan-Hendrik is your expert.
“Dr. Jan - Hendrik Rohde helped me by mail very fast and very precisely. Thank you!”

“Jan Rohde was very helpful with answering my questions.”

“Technical competence, very politely and simply goal-leading!”

 

Who’s the guardian helping to protect your instruments?

 

You’re gaining ground and making advancements with every step. It’s a lot of pressure, but you have the knowledge. We want to hear how our Guardians have supported your scientific journeys along the way. Nominate the service and support team member that has backed your brilliance and they could become our next featured Guardian.

Submit my nomination

 

Guardians in action

 

  • Renaldo-Agostinelli

    FSE Renaldo Agostinelli: "Renaldo is always extremely courteous and knowledgeable."
  • Lou-Combs

    FSE Lou Combs: "Mr. Lou Combs was very knowledgeable. He explained to me which service was necessary, gave me a very good approximation how long the service would take..."
  • Jeremny-Felix

    FSE Jeremy Felix: "Continue to hire and utilize people like Jeremy Felix! Very intelligent, thorough, and very nice person to speak with/be around. Appreciate it each time he comes out simply knowing we’ll get to work with him."
  • Miguel-Fuentes

    FSE Miguel Fuentes: "He was able at 5 pm in the afternoon via telephone to help us when the California support group had not even assigned him to help us until after he was finished helping us. Miguel Fuentes was absolutely fantastic...”"

 

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