Services and Support for Life Sciences Instruments
There’s no time for downtime in your lab. Built on more than 35 years of service expertise, our superior services and support solutions for Applied Biosystems, Invitrogen, and Ion Torrent instruments and applications help keep your lab up and running. More than 1,000 trained professionals make up the industry’s largest network, ready to assist you when you need it. And smart features such as remote instrument services help keep you productive and focused on making the next discovery.
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Meet a few of our 1,200+ network of specialists and find out how our Service and Support heroes are helping researchers in their quest to change the world.
Augmented reality (AR) remote support capabilities transform your support experience
Instantly connect to technical support experts for fast, efficient, and more effective guidance and issue resolution. Our platform, comprising a real-time video/audio collaboration tool and an advanced remote desktop support tool, reduces customer downtime on average from days to minutes compared to on-site repair. It also eliminates the need for subsequent on-site visits nearly half the time. Experience the future of support.
For Research Use Only. Not for use in diagnostic procedures.