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Services and support for life sciences instruments
You're gaining ground and making advancements with every step. It’s a lot of pressure, but you have the knowledge. We believe in you, and we’ve got your back. And it’s why we support you with unparalleled service plans, training, and OEM expertise we’ve spent over 40 years curating. By maximizing instrument uptime, you can keep your focus where it needs to be: pursuing work that improves the world.
Help for every lab
Explore our services
Instrument Plans
Fast-track your repairs with a service plan that meets your budget, productivity, uptime, and regulatory requirements.
Our most popular on-site service plans:
Qualification Services
With our instrument qualification services, you can be confident that your instruments are installed, operating, and performing according to manufacturer’s specifications.
Instrument hardware qualifications (IQ/OQ/PQ or IPV) ›
Consulting Services
Reduce validation time and control costs with our consulting services that enable you to meet global regulatory requirements and help you reduce your compliance risk.
Education services
Gain new skills and experience to help you advance science and your career with a centralized source for educational services and training resources.
Meet the team that has your back
Guardians Of Your Science
Meet a few of our 2000+ network of specialists and find out how the Guardians of your Science are helping researchers in their quest to change the world.
Lab Compliance Connect
This 12-month virtual event series will help expand the understanding of qualifications and validations as industry standard accepted processes supporting regulatory guidance and quality systems compliance in the laboratory environment.
Customer concierge services
Welcome to a new level of service. Count on our dedicated customer concierge services for an exceptional and seamless experience implementing your new instrument. From order placement through installation and training, we’ll streamline and simplify the process as your main point of contact to ensure your laboratory is set up for success. (Concierge services are available in certain geographies for specific instruments.)
Digital Services and Support Ecosystem
We’re constantly looking ahead so your lab never falls behind. Learn more about our on-demand tools and capabilities to help keep your instruments and your lab running smoothly. Includes remote support using augmented reality technology, instrument-driven support, and on-demand instrument training.
Resources
For Research Use Only. Not for use in diagnostic procedures.
Style Sheet for Global Design System