Services and support for life sciences instruments

You're gaining ground and making advancements with every step. It’s a lot of pressure, but you have the knowledge. We believe in you, and we’ve got your back. And it’s why we support you with unparalleled service plans, training, and OEM expertise we’ve spent over 40 years curating. By maximizing instrument uptime, you can keep your focus where it needs to be: pursuing work that improves the world.

“I can’t imagine trying to maintain this level of technical equipment, conduct testing, achieve the turnaround times, and meet the expectations placed on us if we didn’t have our service coverage and the ability to call Thermo Fisher tech support…”

Shadia Rath, MS
Supervisor, Molecular Diagnostics and Molecular Epidemiology Unit, State Laboratory of Public Health,
Division of Public Health, North Carolina Department of Health and Human Services

Help for every lab



(coming soon)

Explore our services


Instrument Plans

Fast-track your repairs with a service plan that meets your budget, productivity, uptime, and regulatory requirements.

Our most popular on-site service plans:  

View our instrument service plans ›


Qualification Services

With our instrument qualification services, you can be confident that your instruments are installed, operating, and performing according to manufacturer’s specifications.

Instrument hardware qualifications (IQ/OQ/PQ or IPV) ›


Consulting Services

Reduce validation time and control costs with our consulting services that enable you to meet global regulatory requirements and help you reduce your compliance risk.

Analytical Validation Consulting ›

Computer System Validation ›

Bioinformatics Consulting ›


Education services

Gain new skills and experience to help you advance science and your career with a centralized source for educational services and training resources.

Explore education services ›



Meet the team that has your back

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Guardians Of Your Science

Meet a few of our 2000+ network of specialists and find out how the Guardians of your Science are helping researchers in their quest to change the world.

Learn more ›


Lab Compliance Connect

This 12-month virtual event series will help expand the understanding of qualifications and validations as industry standard accepted processes supporting regulatory guidance and quality systems compliance in the laboratory environment.

Learn more ›


Customer concierge services

Welcome to a new level of service. Count on our dedicated customer concierge services for an exceptional and seamless experience implementing your new instrument. From order placement through installation and training, we’ll streamline and simplify the process as your main point of contact to ensure your laboratory is set up for success. (Concierge services are available in certain geographies for specific instruments.)

Download our customer concierge flyer ›


Digital Services and Support Ecosystem

We’re constantly looking ahead so your lab never falls behind. Learn more about our on-demand tools and capabilities to help keep your instruments and your lab running smoothly. Includes remote support using augmented reality technology, instrument-driven support, and on-demand instrument training.

Learn more ›


For Research Use Only. Not for use in diagnostic procedures.

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