Services and Support for Life Sciences Instruments

There’s no time for downtime in your lab. Built on more than 35 years of service expertise, our superior services and support solutions for Applied Biosystems, Invitrogen, and Ion Torrent instruments and applications help keep your lab up and running. More than 1,000 trained professionals make up the industry’s largest network, ready to assist you when you need it. And smart features such as remote instrument services help keep you productive and focused on making the next discovery.

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Science can’t wait on instrument downtime
Keep your instruments up and running with superior services and support plans

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Science can’t wait on noncompliant instruments
Get documentation of instrument compliance with industry standards and regulatory requirements

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Launching new molecular tests can’t wait
Accelerate and streamline your validation process with technical project management of your lab’s analytical validation

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Because learning can’t wait
Gain new skills and experience to help you advance science and your career

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Science can’t wait on lost data
Secure your lab’s precious data year after year without taxing your lab’s resources

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Experience superior support

Meet a few of our 1,200+ network of specialists and find out how our Service and Support heroes are helping researchers in their quest to change the world.

Augmented reality (AR) remote support capabilities transform your support experience

Instantly connect to technical support experts for fast, efficient, and more effective guidance and issue resolution. Our platform, comprising a real-time video/audio collaboration tool and an advanced remote desktop support tool, reduces customer downtime on average from days to minutes compared to on-site repair. It also eliminates the need for subsequent on-site visits nearly half the time. Experience the future of support.

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