Search Thermo Fisher Scientific
Search Thermo Fisher Scientific
Thermo Fisher Scientific is dedicated to providing exceptional products and services to our customers. As an Oncomine Solutions user, you have access to a worldwide team committed to enabling next-generation sequencing (NGS) testing to a broad spectrum of oncology research labs.
Our service and support teams enable our users across the customer support continuum. Whether you are a new customer in need of instrument set-up assistance or an established user looking to troubleshoot, add a new assay to your workflow, or perform an analytical validation, we are with you every step of the way.
We enable our users across the customer support continuum:
Explore each of our service offerings:
Carolina Felix, Senior Biomedical Scientist at the Liverpool Clinical Laboratories, recently shared her lab's experience working with Thermo Fisher Scientific's Service and Support team for a research assay validation consultation. The lab, which provides immunocytochemistry and genomic testing services to hospitals in the Liverpool area, decided to implement the Oncomine Precision Assay (OPA) on the Genexus System as part of their workflow.
Before implementing OPA, the lab relied on a combination of techniques such as RT-PCR, IHC, and FISH for single gene molecular profiling. However, with the increasing number of molecular biomarkers, they recognized the need to explore the possibility of implementing local NGS. This led them to seek assistance from Thermo Fisher's Analytical Validation consulting service.
The AV consulting service was helpful in addressing the challenges typically associated with new assay analytical validation. The lab, situated in a large teaching hospital and referral center, often faces a heavy workload and must balance testing activities with other commitments. Thermo Fisher's AV team provided consultation in project planning, run planning, and result analysis, thereby focusing project efforts and reducing the burden on the lab's scientific staff.
Count on our dedicated Customer Concierge Services for an exceptional and seamless experience implementing your new instrument. From order placement through installation and training, we’ll streamline and simplify the process as your main point of contact to help ensure your laboratory is set up for success.*
Site readiness
Helping you prepare your laboratory space for a successful installation, providing critical documentation and checklists
Training
Scheduling training with a knowledgeable field application scientist
Delivery
Tracking shipments and helping to coordinate delivery
Installation
Connecting you with highly skilled field service engineer to coordinate instrument installation
There’s simply no time for instrument downtime. That’s why our instrument service plans include our Digital Services and Support Ecosystem to help keep your instruments and your lab running smoothly. These include pioneering on-demand tools and capabilities such as Smart Help and Remote Support using augmented reality technology and instrument-driven support. We’re constantly looking ahead so your lab never falls behind.
Protect your instrument and your investment. Our certified and trained field engineers are on call to assist you with instrument issues as well as proactive planned maintenance, all to help increase your laboratory’s productivity and uptime so you can focus on the things that matter.
You can rely on us to provide:
Additional service options are available to supplement and enhance your service plan.
We are here to foster your journey with Oncomine Solutions. Our workflow consultancy program is unique in our industry, addressing your specific needs and working closely with laboratory staff.
Our team offers dedicated workflow consultancy from extraction to report, helping you take your lab to the next level with personalized care.
Additionally, we align with our many company-wide resources to support your workflow needs. All this, and more, is included in your purchase of Oncomine Solutions.
Specialists are available to help with your Oncomine Reporter and instrument software so that you can make the most out of the comprehensive reporting capabilities. We offer a variety of flexible options to help you maximize your resources.
From by-the-hour consulting with our knowledgeable bioinformatics professionals to customizable prepaid packages to on-site software and IT upgrades, we’ll work with you to determine the most productive and cost-effective way to meet your bioinformatics goals. One of our specialists will be happy to discuss your project needs and determine the solutions that work best for you.
Our project management consulting services can support your research lab with your RUO workflow project up to 62% faster* than the average in house AV.
*Based on internal data
We have solutions to fit any need and budget across the globe. Our AV services provide design, build, test, and support validated systems. Whatever level of service you require, our professional services can help shorten your validation time, control your cost, and facilitate compliance with your regulatory requirements.
We will be happy to answer your questions and provide a demo of our NGS support services.
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For Research Use Only. Not for use in diagnostic procedures.
*Concierge services are available in certain geographies for specific instruments
Consulting services offered for the guidance in enabling the analytical validation in support of research efforts only.
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