Accelerate and Advance for Cryo Electron Tomography Tools

For researchers in the life sciences, our Accelerate and Advance portfolios deliver step-by-step support as you implement cryo-tomography into your lab. Whether you are integrating a Thermo Scientific Aquilos 2 Cryo-FIB to complement your cryo-TEM or you are implementing an entire workflow, our team of experts will set you up for success. During the warranty period, our Accelerate Service includes workflow validation and the support of our Customer Success Manager, who will help plan your installation and coordinate resources. As you begin your research, our technologies make it easy for you to independently access resources while also facilitating a fast response from applications experts when needed.

Service at Thermo Fisher Scientific is a partnership, and we regularly deliver performance reviews to highlight areas where your system’s performance can be optimized. In addition, you will receive access to both our Scientific Workflows App, which delivers step-by-step workflow guidance, as well as our Connected Care portal, which provides on-demand reporting and information on system health and performance.

During the post-warranty period, our Advance portfolio provides a continuation of our remote monitoring service, application support features, and access to the Scientific Workflows App and Connected Care Portal. It also includes preventive and corrective maintenance, spare parts coverage and an on-site response with options ranging from 4 to 48 hours. The Advance portfolio supports the essential function of your instrument while also engaging you through technology-driven services.

 

Key features of Accelerate and Advance for cryo-tomography tools

Cryo-tomography workflow validation

Be confident that your workflow will provide the results needed to achieve your goals. Accelerate and Advance Services help you with every step of the workflow, from lamella production and transfer, to image acquisition, to validation of lamella thickness (<300 nm), to tomogram reconstruction.

Training for cryo-tomography tools

Application support and training for cryo-tomography tools

Learn from our experts and ensure that your lab is set up for success.

Advanced training options include:

  • Aquilos Cryo-FIB operation and lamella preparation
  • Thermo Scientific Krios Cryo-TEM and detector operation
  • Lamella transfer into Krios Cryo-TEM
  • Tomography data acquisition setup

Training can be tailored to your specific needs.

Accelerate Service Portfolio

 Accelerate PrepareAccelerate CollectAccelerate Resolve
Customer Success Manager✓ ✓ ✓ 
Customer Enablement Plan✓ ✓ ✓ 
On-site Applications Training and Support20 days20 days40 days
Remote Applications Support50 hours50 hours100 hours
Workflow Validation✓ ✓ ✓ 
Scientific Workflows App✓ ✓ ✓ 
System Remote MonitoringAquilosAquilos and KriosAquilos and Krios
Quarterly Performance Reviews✓ ✓ ✓ 
Connected Care Portal✓ ✓ ✓ 
System Maintenance Features   
Preventive Maintenance



Maintenance warranty included with system purchase
Corrective Maintenance
Spare Parts
Telephone Support
Targeted On-site Response

Advance Service Portfolio

 Advance Prepare InsightAdvance Prepare EngageAdvance Collect InsightAdvance Collect Engage
Customer Success Manager✓ ✓ ✓ ✓ 
On-site Applications Training and Support 20 days 20 days
Remote Applications Support30 hours30 hours30 hours30 hours
Scientific Workflows App✓ ✓ ✓ ✓ 
System Remote MonitoringAquilosAquilosAquilos and KriosAquilos and Krios
Quarterly Performance Reviews✓ ✓ ✓ ✓ 
Connected Care Portal✓ ✓ ✓ ✓ 
System Maintenance Features    
Preventive Maintenance✓ ✓ ✓ ✓ 
Corrective Maintenance✓ ✓ ✓ ✓ 
Spare Parts✓ ✓ ✓ ✓ 
Telephone Support✓ ✓ ✓ ✓ 
Targeted On-site Response48 hours48 hours48 hours48 hours
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Accelerate and Advance for cryo-tomography.

Accelerate and Advance for cryo-tomography.



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