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Service and support options for your Thermo Scientific transmission electron microscope
Your groundbreaking research and analysis demand not just reliable, high-quality electron microscopes, but the expertise and support to get the most out of these instruments.
You gain a competitive advantage when you make an investment in state-of-the-art equipment and how to use it. Our services will help you:
- Prepare your facility for installation, including the mitigation of vibration and other environmental interferences
- Train users to safely and confidently prepare samples and gather data so you can jump-start valuable research
- Validate every step of your workflow to ensure it is optimally tuned to achieve high-quality data
We offer highly trusted service through dedicated field service engineers, comprehensive support packages, high-quality spare parts, and fast response times.
By integrating digital and connected elements with hands-on expert care, our service offerings can help you improve the speed and reliability of your workflow and optimize the performance of your system to achieve faster time to data.
Securely access TEM system insights with the Connected Care Portal
The Connected Care Portal delivers the insights you need to manage your system and workflow effectively. The secure, on-demand information in the Connected Care Portal will help you:
- Assess the performance of your instrument across multiple parameters
- Analyze system performance over time
- Track system health and support activities
- Quickly locate reports and other documents
Watch our Connected Care Portal demo to see the features available and the insights you can obtain to increase your productivity.
Remote Service for rapid support around the world
Our team’s support capabilities go beyond our physical footprint. When you have a technical concern with your system, our global team of remote service engineers can get you back up and running quickly.
- Delivers an agile diagnostic and troubleshooting process
- In 30% of cases, Remote Support can get you back up and running the same day
- If on-site support is needed, a field service engineer will respond with parts already in hand
- Available at no additional cost to all Thermo Fisher Scientific customers
Electron microscope site preparation optimizes instrument performance
When selecting a transmission electron microscope, there are many elements to consider. The physical location and environment surrounding your system are fundamental to achieving your desired outcomes. Even slight variations can mean the difference between staying within, or straying from, ever-tightening system specifications.
With the Thermo Scientific Site Preparation Service portfolio, you will gain a competitive advantage by optimizing your system’s surroundings. Whether you are debating the placement of one specific system in your lab or developing a brand-new facility from the ground up, our environmental engineering experts will provide analysis and recommendations to minimize environmental interference and maximize system performance.
For Research Use Only. Not for use in diagnostic procedures.