Warranties, service plans, and compliance services ensure your success

There’s no time for downtime in your lab. As part of the Thermo Fisher Scientific organization, the world leader in serving science, our highly trained technical service professionals across the globe are ready to help you.

 

Each engineer who works on your instrument is OEM-factory trained and certified on that specific instrument, so you can be confident in your audit-readiness with regular service. You will receive consistent, high-quality maintenance and repair of your Thermo Scientific NanoDrop system with our world-class expertise.

 

Tip: Looking for information about technical support? See our Resources page.


Standard factory warranty for NanoDrop instruments

NanoDrop One/OneC spectrophotometers come with a standard 2-year factory warranty, while all other NanoDrop instruments come with a standard 1-year factory warranty. During the system warranty period, all costs for shipping, labor, and parts for repairs are covered. Preventive maintenance is not included.


NanoDrop extended warranty (service plan)

Many customers in the US and Canada choose to purchase an extended warranty (also called a service plan), which takes effect when the factory warranty expires, extends the term for one or more additional years, and includes preventive maintenance. A service plan can:

  • Maximize system uptime with fast repair turnaround time from manufacturer-trained and certified engineers
  • Extend the life of your system and keep it running at peak performance with annual preventive maintenance

For NanoDrop customers in the US and Canada, all service is performed at our depot in Madison, WI. The service plan includes annual customer-scheduled planned maintenance with priority turnaround times. Parts, labor, and shipping for your repairs are included.

*Applies to NanoDrop One/OneC, NanoDrop Eight, NanoDrop Lite Plus, NanoDrop Lite, NanoDrop 3300, NanoDrop 2000/2000c, and NanoDrop 8000 instruments in the US and Canada. Service plan availability and coverage may differ in other regions.

Service plans may be purchased from your sales representative when you purchase your NanoDrop instrument or afterward.


Obtaining service for NanoDrop instruments

If your instrument is covered under a factory warranty or service plan, parts, labor, and shipping are covered at no extra charge. Otherwise, you can pay for service with a purchase order or credit card.


Qualification services for NanoDrop instruments

You can add qualification services to complement your service plan. Instrument hardware qualifications for the NanoDrop One/OneC, NanoDrop Eight, and other spectrophotometers document and verify that the instrument or software is installed and operating properly.

 

Instrument qualification (IQ) provides documented evidence and verification that the instrument has been delivered and installed according to the manufacturer’s specifications.

 

Operational qualification (OQ) provides documented verification that the instrument subsystems are operating as designed, and verifies that the functionality of an instrument meets the manufacturer’s operational specifications.

 

IQ and OQ are recommended at installation, after moving the instrument, after software or hardware upgrades, and after planned maintenance or critical repairs. Our qualification specialists will partner with you to deliver timely, cost-effective, and trusted qualification services that include reliable, audit-style documentation that will help ensure your instruments meet regulatory requirements.

Qualification service ordering information*

*Qualification services are performed by a Field Service Engineer and can be scheduled after purchase.


NanoDrop instrument service frequently asked questions (FAQs)

Here are frequently asked questions and answers about NanoDrop spectrophotometer service.

Performance of any NanoDrop instrument can be assessed using the appropriate performance or calibration accessory:

  • PV-1/PV-8 for NanoDrop One/OneC, NanoDrop Eight, and NanoDrop Lite Plus instruments
  • CF-1/CF-8 for NanoDrop 2000/2000c and NanoDrop 8000 instruments

NanoDrop instruments are not user serviceable. If service is required, all service to NanoDrop instruments is performed, and any new parts are installed, by our trained service technicians at our service depot in Madison, WI.

For service in the United States and Canada, please call 877-724-7690 option 4 or email nanodrop@thermofisher.com. For international service, please contact your local NanoDrop distributor from the list at the end of this document.

We do not send NanoDrop technicians to customer sites for instruments located in the United States and Canada. All service must be completed at our service depot in Madison, WI.

Turnaround time for domestic US service is generally 48–72 hours upon receipt of your instrument at our service facility. Response time for service to Canadian instruments is approximately two days longer, depending on time spent in Customs in either direction. FedEx weather delays can also extend the turnaround time.

If your instrument is covered under a factory warranty or service plan, parts, labor, and shipping are covered at no extra charge. Otherwise, you can pay for service with a purchase order or credit card. We accept Master Card, Visa, and American Express.

Unless your instrument is covered under a factory warranty or service plan, the cost for service does not include any parts. If a part replacement is needed, we will contact you to obtain your authorization to replace the part.

NanoDrop One/OneC, NanoDrop Eight, NanoDrop Lite Plus, NanoDrop 2000/2000c, NanoDrop 8000, and NanoDrop Lite instruments all need to be shipped in their original shipping box and packing foam. If you do not have those materials, we will send you a box and packing foam at no charge.

 

The NanoDrop 3300 can be shipped in any box you may have available. Suggested box dimensions are 12 in x 9 in x 10 in.

Upon confirmation of payment method, we will provide you with a shipping label and shipping instructions. Alternatively, we will waive the shipping cost if you decide to use your own carrier.

If you specifically request it when setting up service, we can provide results of a Performance Verification before and after the service.

A report is shipped back with each instrument listing the services that were performed and any parts that were replaced. We also provide you with an Instrument Certification Sheet which shows that the instrument passed recalibration and recertification.

Further assistance and technical support

For further assistance in the United States and Canada, please call 877-724-7690, option 4 or email NanoDrop technical support at nanodrop@thermofisher.com. For international assistance, please contact your local NanoDrop distributor or email nanodrop@thermofisher.com.


NanoDrop worldwide distributors

Select your region from the areas below to contact your local Thermo Scientific NanoDrop distributor for helpful customer support, expert technical assistance, or to place an order.

Algeria
AK MEDICAL
00 213 34 35 74 35
www.akmedical-dz.com
info@akmedical-dz.com

Angola
Inqaba Biotechnical Industries (Pty) Ltd
+27 12 343 5829
www.inqababiotec.co.za
info@inqababiotec.co.za

Botswana
Inqaba Biotechnical Industries (Pty) Ltd
+27 12 343 5829
www.inqababiotec.co.za
info@inqababiotec.co.za

Cameroon
Inqaba Biotec West Africa Ltd
+234 805 882 7272
www.inqababiotec.ng
info@inqababiotec.ng

Egypt
AP Biotech Ltd. Co. Egypt
+202 24154383
mma@apbiotech.ae

Ethiopia
Inqaba Biotec East Africa Ltd
+254 780 370 012
www.inqababiotec.co.ke
kenneth.mbwanji@inqababiotec.co.ke

Ghana
Inqaba Biotec West Africa Ltd
+233 303 969 327
www.inqababiotec.ng
akwaaba@inqababiotec.ng

Kenya
Inqaba Biotec East Africa Ltd
+254 780 370 012
www.inqababiotec.co.ke
info@inqababiotec.co.ke

Lesotho
Inqaba Biotechnical Industries (Pty) Ltd
+27 12 343 5829
www.inqababiotec.co.za
info@inqababiotec.co.za

Libya
Al Nibras for Science and Technology
sciliberti@al-nibras.com.mt

Madagascar
Inqaba Biotechnical Industries (Pty) Ltd
+27 12 343 5829
www.inqababiotec.co.za
info@inqababiotec.co.za

Malawi
Inqaba Biotec East Africa Ltd
+255 699 202 478
www.inqababiotec.co.ke
karibu@inqababiotec.co.tz

Mauritius
Inqaba Biotechnical Industries (Pty) Ltd
+27 12 343 5829
www.inqababiotec.co.za
info@inqababiotec.co.za

Mozambique
Inqaba Biotechnical Industries (Pty) Ltd
+27 12 343 5829
www.inqababiotec.co.za
info@inqababiotec.co.za

Namibia
Inqaba Biotechnical Industries (Pty) Ltd
+27 12 343 5829
www.inqababiotec.co.za
info@inqababiotec.co.za

Nigeria
Inqaba Biotec West Africa Ltd
+234 805 882 7272
www.inqababiotec.ng
info@inqababiotec.ng

Pakistan
The Worldwide Scientific Lahore, Pakistan
+042 375 000 1617
wws.com.pk
moazzam@wws.com.pk

Senegal
Inqaba Biotec West Africa Ltd
+234 805 882 7272
www.inqababiotec.ng
info@inqababiotec.ng

South Africa
Inqaba Biotechnical Industries (Pty) Ltd
+27 12 343 5829
www.inqababiotec.co.za
info@inqababiotec.co.za

Swaziland
Inqaba Biotechnical Industries (Pty) Ltd
+27 12 343 5829
www.inqababiotec.co.za
info@inqababiotec.co.za

Tanzania
Inqaba Biotec East Africa Ltd
+255 699 202 478
www.inqababiotec.co.za
karibu@inqababiotec.co.tz

Tunisia
BES
216 74 450 22
www.bestunisie.com
m.lahiani@bestunisie.com

Uganda
Inqaba Biotec East Africa Ltd
+254 780 370 012
www.inqababiotec.co.ke
info@inqababiotec.co.ke

Zambia
Inqaba Biotechnical Industries (Pty) Ltd
+27 12 343 5829
www.inqababiotec.co.za
info@inqababiotec.co.za

Zimbabwe
Inqaba Biotechnical Industries (Pty) Ltd
+27 12 343 5829
www.inqababiotec.co.za
info@inqababiotec.co.za

 

 

 

Afghanistan
Appliedtech Ltd.
info@appliedtech.af

Bangladesh
Bangladesh Science House
88-02-9883152
aranir@bangla.net

China
Gene Company Limited
2897-6221
www.genehk.com
sales@genehk.com

Hong Kong
Gene Company Limited
2897-6221
www.genehk.com
sales@genehk.com

India
Thermo Fisher Scientific India Pvt. Ltd.
+91-40-6720 2700 , +91 9676147700
www.thermoscientific.com
mahesh.n@thermofisher.com

Indonesia
ITS Indonesia
62 21 451 6222
www.its-indonesia.com
info@its-indonesia.com

Iraq
AP BIOTECH FZE
hb@apbiotech.ae

Japan
Life Technologies Japan K.K.
81-120-477-392
jptech@thermofisher.com

Jordan
AP BIOTECH FZE
hb@apbiotech.ae

Kazakhstan
Intertech Corporation
+7 495 232-4225
www.intertech-corp.ru
sales@intertech.kz

Kazakhstan
Textronica MS-Analytica
+7 495 9958890
www.textronica.com
moscow@textronica.com

Kazakhstan
BioVitrum LTD
+7 812 305 06 06
www.biovitrum.ru
info@biovitrum.ru

Kyrgyzstan
Intertech Corporation
+7 495 232-4225
www.intertech-corp.ru
sales@intertech-corp.ru

Kyrgyzstan
Textronica MS-Analytica
+7 495 9958890
www.textronica.com
moscow@textronica.com

Kyrgyzstan
BioVitrum LTD
+7 812 305 06 06
www.biovitrum.ru
info@biovitrum.ru

Malaysia
Fisher Scientific (M) Sdn Bhd
(603) 5122 8888
www.fishersci.com
Enquiry.my@thermofisher.com

Myanmar
BioMed Myanmar Co., Ltd
+951 - 2301947
www.biomedmyanmar.com/
contact@biomedmyanmar.com

Pakistan
Lab Service
+92-42- 35110411
www.labservice.com.pk
info@labservice.com.pk

Philippines
ITS Science Philippines
632 640 1363
www.its-sciencephils.com
info@its-sciencephils.com

Singapore
Biofrontier Technology Pte Ltd
65-6316-7490
www.biofrontiertechnology.com
sales@biofrontiertechnology.com

South Korea
DaeMyung Science Co.,Ltd
82-2-458-5835
www.dm4you.com
info@dm4you.com

Taiwan
J&H Technology Co., Ltd.
886 2 8791 2769
www.jnhtech.com.tw
sales@jnhtech.com.tw

Tajikistan
Intertech Corporation
+7 495 232-4225
www.intertech-corp.ru
sales@intertech-corp.ru

Tajikistan
Intertech Corporation
+7 495 232-4225
www.intertech-corp.ru
sales@intertech-corp.ru

Tajikistan
BioVitrum LTD
+7 812 305 06 06
www.biovitrum.ru
info@biovitrum.ru

Thailand
Becthai Bangkok Equipment &
Chemical Co., Ltd
6626152929
www.becthai.com
bkk@becthai.com

Turkmenistan
Intertech Corporation
+7 495 232-4225
www.intertech-corp.ru
sales@intertech-corp.ru

Turkmenistan
Textronica MS-Analytica
+7 495 9958890
www.textronica.com
moscow@textronica.com

Turkmenistan
BioVitrum LTD
+7 812 305 06 06
www.biovitrum.ru
info@biovitrum.ru

Uzbekistan
Intertech Corporation
+7 495 232-4225
www.intertech-corp.ru
sales@intertech-corp.ru

Uzbekistan
Textronica MS-Analytica
+7 495 9958890
www.textronica.com
moscow@textronica.com

Uzbekistan
BioVitrum LTD
+7 812 305 06 06
www.biovitrum.ru
info@biovitrum.ru

Vietnam
Vietanh Instruments Co., Ltd
(84) 4 7831852
 www.vietanhco.com.vn 
info@vietanhco.com.vn

 

 

 

Australia
Thermo Fisher Scientific Australia
1300 735 297
www.thermofisher.com.au
LabEquipmentAU@thermofisher.com

New Zealand, Papua New Guinea
Thermo Fisher Scientific New Zealand
0800 933 966
www.thermofisher.co.nz
nzinfo@thermofisher.com

Papua New Guinea
Thermo Fisher Scientific Australia Pty Ltd.
1300 735 297
www.thermofisher.com.au
LabEquipmentAU@thermofisher.com

Austria
VWR International GmbH
0043 (0)1970020
www.at.vwr.com
info.at@vwr.com

Belgium
Isogen Life Science B.V.
+ 31 30 688 0771
www.isogen-lifescience.com
info@isogen-lifescience.com

Bulgaria
ACM2 Ltd.
+359(0)2 859 21 03
www.acm2.com
info@acm2.com

Bulgaria
Antisel
+30 2310322525
www.antisel.bg
antisel@einet.bg

Croatia
Kobis d.o.o.
+386 1 5636080
www.kobis.si
info@kobis.si

Cyprus
Medisell Company LTD
+357 22 206000
www.medisell.com/cyprus
m.malactos@medisell.com.cy

Czech Republic
M.G.P. spol. s r. o.
+420 577 212 140
www.mgp.cz
mgp@mgp.cz

Denmark
Labtech Int
+44 1435 517000
www.labtech.com
Sales@Labtech.com

Estonia
Labochema Eesti
+372 731 1131
www.labochema.ee
info@labochema.ee

Finland
Labtech Int
+44 1435 517000
www.labtech.com
Sales@Labtech.com

France
Ozyme
01 34 60 15 16
https://www.ozyme.fr/produits/nanodrop-spectrophotometre-uv-visible.asp
pgenvrin@ozyme.fr

Germany
VWR International GmbH
0049 (0) 800 7020007
www.de.vwr.com
info.de@vwr.com

Greece
RIGAS LABS S.A.
+30-2310550669
www.rigaslabs.gr
info@rigaslabs.gr

Greece
Antisel
+30 2310322525
www.antisel.gr
antisel@antisel.gr

Hungary
Bio-Science Ltd.
+36 1 4635077
www.bio-science.hu/
bio-sci@bio-science.hu

Iceland
Mytogen Limited
+44 01825 744699
www.labtech.co.uk
sales@mytogen.com

Ireland
Labtech International Ltd - UK
+44 (0)1435 517 000
www.labtech.com
sales@labtech.com

Latvia
Labochema Latvija
+371 67545144
www.labochema.lv/
info@labochema.lv

Latvia
SIA BioAvots
+371 675 85060
www.bioavots.lv
info@bioavots.lv

Lithuania
UAB Linea Libera
+370 5 2638748
www.linealibera.lt
info@linealibera.lt

Lithuania
Labochema LT UAB
+370 5 275 11 18
www.labochema.lt/
info@labochema.lt

Luxembourg
Isogen Life Science B.V.
+31 30 688 0771
www.isogen-lifescience.com
info@isogen-lifescience.com

Malta
Al-Nibras for Science &
Technology Ltd
+356 21 472478/9
www.al-nibras.com.mt
info@al-nibras.com.mt

Netherlands
Isogen Life Science B.V.
+31 30 688 0771
www.isogen-lifescience.com
info@isogen-lifescience.com

Norway
Labtech Int
+44 1435 517000
www.labtech.com
Sales@Labtech.com

Poland
Spectro-Lab
+48 22 675 25 67
www.spectro-lab.pl
info@spectro-lab.pl

Portugal
ControlTecnica
+34 917280810
www.controltecnica.com
lab@controltecnica.com

Romania
Berd Trading srl
+4-021-211 43 19
www.berd.ro
office@berd.ro

Romania
SC ANTISEL RO SRL
+40 21 300 11 12
www.antisel.ro
antisel@antisel.ro

Serbia
Analysis DOO
nenad.andrejic@analysis.rs

Slovakia
MGP spol.s r.o.
+421254654841
www.mgpslov.sk
mgp@mgpslov.sk

Slovenia
Kobis d.o.o.
+386 1 5636080
www.kobis.si
info@kobis.si

Spain
ControlTecnica
+34 917280810
www.controltecnica.com
nanodrop@controltecnica.com

Sweden
Labtech Int
+44 1435 517000
www.labtech.com
Sales@Labtech.com

Switzerland
Witec AG
0041-41-250 53 57
www.witec.ch
mail@witec.ch

Turkey
Motek Ltd. Sti.
+90-312-496 11 67
+90-312-496 11 68
www.motekmodern.com
belgin@motekmodern.com

UK
Labtech International Ltd - UK
01435 517000
www.labtech.co.uk
sales@labtech.com

Ukraine
Intertech Corporation
+7 495 232-4225
www.intertech-corp.ru
sales@intertech-corp.ru

Ukraine
Textronica MS-Analytica
+7 495 9958890
www.textronica.com
moscow@textronica.com

Ukraine
BioVitrum LTD
+7 812 305 06 06
www.biovitrum.ru
info@biovitrum.ru

Armenia
Intertech Corporation
+7 495 232-4225
www.intertech-corp.ru
sales@intertech-corp.ru

Armenia
Textronica MS-Analytica
+7 495 9958890
www.textronica.com
moscow@textronica.com

Armenia
BioVitrum LTD
+7 812 305 06 06
www.biovitrum.ru
info@biovitrum.ru

Azerbaijan
Intertech Corporation
+7 495 232-4225
www.intertech-corp.ru
sales@intertech-corp.ru

Azerbaijan
Textronica MS-Analytica
+7 495 9958890
www.textronica.com
moscow@textronica.com

Azerbaijan
BioVitrum LTD
+7 812 305 06 06
www.biovitrum.ru
info@biovitrum.ru

Bahrain
AP Biotech FZE
+971 6 5570778
office@apbiotech.ae

Israel
Bargal Analytical Instruments
972-528-284-105
www.bargal.co.il
sales@bargal.co.il

Kuwait
AP Biotech FZE
+971 6 5570778
office@apbiotech.ae

Lebanon
AP Biotech FZE
+971 6 5570778
office@apbiotech.ae

Oman
AP Biotech FZE
+971 6 5570778
office@apbiotech.ae

Pakistan
The Worldwide Scientific
Lahore, Pakistan
Tel: 042-37500016-17
Mobile: 0300 9476496
wws.com.pk
moazzam@wws.com.pk

Palestine
Bargal Analytical Instruments
972-528-284-105
www.bargal.co.il
sales@bargal.co.il

Qatar
AP Biotech FZE
+971 6 5570778
office@apbiotech.ae

Saudi Arabia
AP Biotech FZE
+971 6 5570778
office@apbiotech.ae

United Arab Emirates (UAE)
AP Biotech FZE
+971 6 5570778
office@apbiotech.ae

US/Canada

Phone +1-302-479-7707
Toll free 1-877-724-7690 (US & Canada only) 
Fax +1-302-792-7155 

Direct Sales Information

Terms: All sales are in US Dollars. Sales terms are net 30 days. Applicable taxes, customs, brokerage and duty are paid by purchaser. 

Credit Cards: Visa® and Mastercard® accepted. 

US Tax ID Number: 43-1992201

30-day guarantee: If after 30 days you are not satisfied with the performance of your instrument, you may return it for a full refund. 

Warranty: All instruments and accessories that we manufacture are warranted against manufacturing defects in parts and labor for a period of one year. 

Shipping: All domestic orders are shipped via 2-day air freight unless otherwise specified. Shipping terms are ex works Madison, WI USA. Shipping costs are prepaid and added to invoice unless otherwise specified.

If you have any questions regarding quotes, ordering, or service, please contact us: 
Customer Support: 302-479-7707 

Canada
Fisher Scientific Canada
1-800-234-7437
www.fishersci.ca

Caribbean
Bioanalytical Instruments, Inc.
787-762-3030
bioanalytica.com
juan_minier@bioanalytica.com

Costa Rica
ISASA LATAM
(506) 2432-5712
isasalatam.com
igonzalez@isasalatam.com

Enhmed SA
(506) 2281-2827
www.enhmed.com
karaya@enhmed.com

Dominican Republic
Bioanalytical Instruments, Inc.
787-762-3030
bioanalytica.com
juan_minier@bioanalytica.com

El Salvador
INSTRUQUÍMICA S.A DE C.V
(503) 2284-4865
erivas@instruquimica.com

Guatemala
Labinco S.A
(502) 5219-7834
www.labincorp.com
infomaster@labincorp.com

Honduras
INSTRUQUÍMICA S.A DE C.V
(503) 2284-4865
erivas@instruquimica.com

Mexico
Accesolab - Accesorios para Laboratorios, S.A. de C.V.
(+52 55) 52 50 08 05 Ext 229
www.accesolab.com
lydia.alvarado@accesolab.com

Nicaragua
INSTRUQUÍMICA S.A DE C.V
(503) 2284-4865
erivas@instruquimica.com

Panama
ISASA LATAM
(506) 2432-5712
isasalatam.com
igonzalez@isasalatam.com

Enhmed SA
(506) 2281-2827
www.enhmed.com
karaya@enhmed.com

Puerto Rico
Fisher Scientific LLC
+1 (787) 738-4232 thru 4236
cso.pto@thermofisher.com

United States
Fisher Scientific US
1-800-766-7000
www.fishersci.com

Argentina
INVITROGEN ARGENTINA S.A.
Iturri 1474 – CABA (C1427AED) - ARGENTINA
+54 11 4556-2800
arorders@thermofisher.com

Brazil (Norte, Nordeste e Centro-Oeste)
Thermo Fisher Scientific Brasil
55 11 0800 772 5433
atendimentod3.lsg.br@lifetech.com

Brazil (Rio de Janeiro, Minas Gerais)
Thermo Fisher Scientific Brasil
55 11 0800 772 5433
atendimentod2.lsg.br@lifetech.com

Brazil (São Paulo Capital e Interior)
Thermo Fisher Scientific Brasil
55 11 0800 772 5433
atendimentod1.lsg.br@lifetech.com

Colombia
Equipos y Laboratorio de Colombia
Carrera 51 # 6Sur - 36. Medellín - Colombia
PBX: 57+(4) 448 03 88 - 3006975263 info@equiposylaboratorio.com
https://www.equiposylaboratorio.com/

Ecuador
Venegas representaciones
02-330-2834 / 02-510-5798
gustavo@venegasrepresentaciones.com

 Paraguay
Chaco Internacional S.A.
+595 981 41 8592
carmen.s.escobar@gmail.com

Charpentier SRL
+595 991 42 3300
liliancano@charpentier.com.py

Peru
Belomed S.R.L
+51 989 084 880
alberto.cruz@belomed.com.pe

Ahseco Perú S.A.
+51 940 432 185
pminetti@ahsecoperu.com

 Uruguay
Tagaca SRL
+59 899 535 058
philip.goodwin@tagaca.com

Bolivia
Implelab SRL
+59 177 239 109
omar.rocabado@implelab.com