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Keep your Countess Automated Cell Counter up and running with superior support

There’s no time for downtime in your lab. Built on more than 35 years of service expertise, our complete plans for automated cell counters help keep your lab up and running. More than 1,000 trained professionals make up the industry’s largest network, ready to assist you when you need it.


Benefits of a Countess Automated Cell Counter service plan:

  • Maximize instrument uptime and reduce overall repair costs
  • Get fast repair turnaround time from factory-trained and certified service engineers
  • Extend the life of your automated cell counter and keep it running at peak performance

During the system warranty period of the year all costs for shipping, labor and parts for repairs are covered. Extended warranty packages are available at the time of instrument purchase.

If you already have a Countess Automated Cell Counter in your lab, and want to explore our service offerings, visit our Service Selection Tool today to get the right coverage for your instrument—it’s as easy as 1-2-3.

 

Rapid Exchange AB Repair Center (ABRC) Support
Plan is designed for
Labs that operate under critical timelines
Regulated labs that must maintain asset tagging consistency to comply with regulated protocols
Repair time
Replacement shipped out in 1 business day
Your instrument repaired and returned in ~3 weeks*
Off-site repair service including shipping, parts, and labor



High-priority telephone and email access to our remote service center



* For added convenience upgrade to ABRC Support Plus contract, which includes a loan instrument to be shipped within 1 business day.

Visit our Service Selection Tool to choose your service requirements and receive a personalized service quote.

Add qualification services to compliment your service plan. Instrument hardware qualifications for the Countess Automated Cell Counter include installation qualification (IQ) and operational qualification (OQ) to document and verify that instruments are installed and operating according to manufacturer’s specifications. An IQ/OQ is recommended at installation and when moving the instrument. Our qualification specialists will partner with you to deliver timely, cost-effective, and trusted qualification services that include reliable, audit-style documentation that will help ensure your instruments meet regulatory requirements.

Contact an instrument qualifications specialist at thermofisher.com/IQOQPQ

During the system warranty period all costs for shipping, parts, and labor for repairs are covered. Extended warranty packages* are available at the time of instrument purchase.
*Extended warranty packages are not available in all regions, please contact your local sales representative or go to Contact Us.

 

Countess II
Automated Cell Counter

Countess II FL
Automated Cell Counter

 

Warranty information
1-year standard warranty
1-year standard warranty
Extended warranty packages (system + 3 years extended warranty)
ABRC Support Plus
A27977
Rapid Exchange
A27978
ABRC Support Plus
A27974
Rapid Exchange
A27976

For Countess Automated Cell Counters already in your lab, request a service quote tailored to your lab’s budget and needs. Visit our Service Selection Tool today to receive a customized quote.