Keep your instrument up and running with a service plan

There’s no time for downtime in your lab. More than 1,400 trained Thermo Scientific Trained professionals make up the industry’s largest service and support network, ready to assist you when you need it. Built on more than 35 years of service expertise, our superior warranties, service plans, qualification services, and customer education help keep your lab up and running. 


Standard warranty

All Countess Automated Cell Counters come with a standard 1-year warranty. During the 1-year system warranty period, all costs for shipping, labor, and parts for repairs are covered.


Service plans with warranty extension

Many customers also choose to purchase a service plan, which extends the standard warranty by two years for a total of three. This can also reduce overall maintenance and repair costs, extend the life of your system, and maximize instrument uptime.

 

When problems occur, our trained services team can often diagnose and resolve them remotely via phone or email. If not, the plans include instrument exchange or repair at our service center, with parts, labor, and shipping included. Two levels of service are available as described in the table.

Service plan overview

*For added convenience, upgrade to an ABRC Support Plus contract, which includes a loan instrument to be shipped within 1 business day.

Extended warranty packages

Service plans can be conveniently bundled with new instrument purchases in an extended warranty package. Catalog numbers for Rapid Exchange coverage are listed in the table. (Refer to the Models page for more options.) You can also add additional years of warranty coverage beyond the 3-year extended coverage.

New instrument/extended warranty packages

Type of extension

Countess II Automated Cell Counter

Countess II FL Automated Cell Counter

Countess 3 Automated Cell Counter

Countess 3 FL Automated Cell Counter

 

 

 

 

2-year extended warranty packages (3 years total warranty)

New instrument/warranty packages are no longer available for these discontinued instruments. Please use our Service Selection Tool to receive a customized quote to extend your service coverage.

Rapid Exchange
A49862

Rapid Exchange
A49892

Add more coverage in 1-year increments

Rapid Exchange
ZGEXSCCOUNTESS2

Rapid Exchange
ZGEXSCCOUNTESS2FL

Rapid Exchange
ZGEXSCCOUNT3

Rapid Exchange
ZGEXSCCOUNA49892

*Extended warranty packages are not available in all regions. Please contact your local sales representative or contact us.

For an instrument that’s already in your lab, use our Service Selection Tool to request a service quote that’s tailored to your lab’s budget and needs.


Qualification services

You can add qualification services to complement your service plan. Instrument hardware qualifications for Countess Automated Cell Counter systems document and verify that instruments are installed and operating according to manufacturer’s specifications.

 

Instrument qualification (IQ) provides documented evidence and verification that the instrument has been delivered and installed according to manufacturer’s specifications

 

Operational qualification (OQ) provides documented verification that the instrument subsystems are operating as designed. OQ also verifies that the functionality of an instrument meets the manufacturer’s operational specifications.

 

IQ and OQ are recommended at installation and when moving the instrument. Our qualification specialists will partner with you to deliver timely, cost-effective, and trusted qualification services that include reliable, audit-style documentation that will help ensure your instruments meet regulatory requirements.


Customer education

Educational resources for Countess 3 Automated Cell Counters include an abundance of online materials on cell imaging, cell counting, and cell culture. Access the Cell Analysis Learning Center and Gibco Cell Culture Basics as described under Resources.


For Research Use Only. Not for use in diagnostic procedures.