Affymetrix™ Support Agreements provide comprehensive post-warranty support to help you improve productivity, maximize the value of your investment, and optimize performance with professional consulting services.

Benefits of service contracts:

  • Flexible and configurable support solutions
  • Prioritized response based on your business demands
  • Maintain reliability via scheduled preventative system maintenance
  • Predictable operating cost
  • Maintain workstation performance and the latest software updates
  • Helps lower operating cost for arrays and reagents lost due to instrument failures
  • Discounted optional services and support products

We currently offer multiple levels of instrument support agreements based on your Affymetrix platform and support requirements. Optional services are available to expand or customize coverage of our standard support agreements to meet your specific needs.

Affymetrix Support Agreements are designed to meet the general usage needs specific to each instrument system platform. High sample volume and regulated markets may demand more support coverage to help ensure higher level of insurance from unforeseen disruptions in operation. Lower-volume research and academic labs may require coverage that helps them manage operating expenses. Regardless, our support agreements may be configured to address your specific needs.

Instrument platforms Base Assurance Elite Prestige
GeneAtlas™ System
   
GeneChip™ System 3000  
 
GeneChip™ System 3000Dx  
 
GeneTitan™ System  
 
To request a quote or for more information, please email RENEWALS@affymetrix.com