Affymetrix commercial software

Affymetrix commercial software products are fully supported and validated applications that are used in a wide variety of environments. Example applications include: GCOS Client, GCOS Server, GDAS, GTYPE, and GSEQ.

Affymetrix Tools

Affymetrix Tools are freely available, rapidly developed, and supported, but they are released AS-IS without warranty. Furthermore, while Affymetrix Tools are tested, they are not formally validated. In providing support, Affymetrix will provide technical information, training materials and advice to users, but due to the rapid evolution and development of these tools Affymetrix may not be able to answer and resolve all support inquiries or problems observed. Example applications include: CNAT, ExACT, TAS, and IGB.

Developer Network tools or DevNet tools

Affymetrix software developers may, at their discretion, release software applications for use by the greater community. These tools are released AS-IS without warranty or support. Please use these tools at your own risk. Affymetrix often may not update these tools to maintain compatibility with new advances in the Affymetrix platform. Source code may be made available, when possible, to allow the community to update these tools. Please do not incorporate these tools into your production workflow.

Software class definitions

  Commercial software
products
Affymetrix
Tools
Developer Network
tools
Validated

Yes

No

No

Install assistance

Yes

None 
Install documentation available

None

Training

On-site training available

Self-training materials available

None

Supported

Yes

Yes

No

Support resolution time

Generally one business day

No guaranteed resolution; 
one week response estimate

Support available at hourly rates

Defect fixes

Yes

Reasonable commercial effort

At Affymetrix’ discretion

Warranty

Yes

No

No