Flexible service options and extra capacity for your expanding IT needs

Effective information technology (IT) support can be a challenge for scientists involved with next-generation sequencing (NGS). Given the ever-changing NGS environment and exponential data growth, it can be difficult to maintain the sufficient IT infrastructure, resources, and expertise to keep pace with the latest computation, storage, networking, and data management requirements.

When your institution’s IT department lacks the specialized skills or dedicated resources to support the computational infrastructure necessary for NGS, our IT Professional Services team can help. Our IT specialists are equipped to assist you on site* or online. 

If you need help with any of the following, please complete the contact request

  • Setting up IT infrastructure to start NGS experiments
  • Managing the Linux® operating system (OS)
  • Downloading Torrent Suite™ software updates
  • Measuring Torrent Server™ performance
  • Resolving network issues
  • Integrating data management and data retention systems
  • Implementing computation and storage solutions

Bioinformatics IT professional services options

IT implementationIT troubleshootingLinux® OSHourly consulting
Support to install new software, software upgrades, and hardware, including servers and data storage systems Troubleshoot local network connections, archiving, performance, configuration, input/output problems, and moreFor customers without Linux® command line knowledge, we undertake routine system and data administration tasksLeverage our bioinformatics hardware, storage, network, security, and scaling expertise for short- and long-term IT advice
Service is provided on site,* remotely, or through a combination of bothService can be provided remotely if remote access to the computer is enabled Service is provided remotely and requires remote access to your serversService is provided on site,* remotely, or through a combination of both

*On-site visits are available at additional charge.

For Research Use Only. Not for use in diagnostic procedures.