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Invoices and dispatch notes

You can view and download invoices and request a copy of your dispatch notes from within your account. Click Orders and then click on the invoice or dispatch note link.  

Report an order problem

If you are having an issue with an order and you need further support. Please share details of your issue here.

Return items

 If you need to return an item, click on Account, then Orders from the top navigation bar. Then follow the below steps.

  1. From the Recent Orders tab, find the order containing the item you’d like to return, and click on the Order Number.
  2. Select View Shipped Items on the Order Details page to display items contained in the order
  3. Select the Return Item button below the item you’d like to return
  4. On the Returns page, enter the requested information, and press the Submit Return button
  5. Upon submission, the return request will be reviewed by a Customer Care agent, who will contact you with the next steps.

View order history

To check your order history, click on Account, then Orders from the top navigation bar. In addition to your open orders, you can view any online or offline order placed in the last year and can filter results by purchase order number, order number, ship-to account number, or date range. You can export your order history to either XLS or CSV formats.

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Track orders


Order status
Available in North America only

You can check the status of an order quickly and easily with our check order status link located under Account on the top right of the account.

Track shipments
North America only

Track your order’s shipments on the shipment tracking page located in the order section, under Order Details, click Track Shipments. Get details on the products within each shipment and request notifications to keep you informed of your shipment’s activity.