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Services and support
When investing in the Thermo Scientific Orbitrap Mass Spectrometer and connected workflow elements, your lab benefits not only from top-quality product performance but also world-class service solutions from Unity Lab Services. A comprehensive service portfolio was designed to meet your lab's needs.
Instrument service plans
Our service plans help maximize uptime and maintain peak performance. Customers with service plans enjoy 2x faster on-site response times compared to those without a plan.
On-demand services
Our flexible services are available to access when you need them.
- Compliance services: count on us to stay audit-ready with services to qualify and test your instrument and ensure it is operating to factory specifications
- Preventive maintenance: extend the life of your instrument; typical procedures include overall general inspection and cleanup, replacement of worn parts, general performance testing, tuning, and more
- Installation: let our experts ensure you’re set up for success from installation day onward
Education
We offer a variety of learning options to suit your preferences—including on-site classes, virtual instructor-led sessions, and self-paced eLearning courses—all carefully designed to elevate your expertise in fundamental theory, operation, user maintenance, and troubleshooting.
Services Central
Managing services for your instrument has never been easier. Services Central is a centralized online platform that enables you and your colleagues to request service, view service request status and service history, check service plan or warranty coverage, access manuals, and more.
Replacement parts
Our eStore offers convenient online purchasing of thousands of replacement parts for your instruments. From the store you can search by model, catalog number, or part number for the most frequently requested parts.
For Research Use Only. Not for use in diagnostic procedures.