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Superior quality service plans that prioritize your needs
Our service plans are designed to help improve your productivity, increase uptime, maintain peak performance, and reduce your total cost of ownership.
Tech Direct
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Essential
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Premier
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Premier Plus
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| Fast diagnosis and remote resolution to get you back up and running | Decrease downtime with regular maintenance and upkeep | Maximize instrument availability for critical operations | Keep pace with high-throughput demands to deliver on-time results |
Targeted 5-day on-site response*
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All the benefits of the Tech Direct plan +
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All the benefits of the Tech Direct and Essential plans +
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All the benefits of the Tech Direct, Essential, and Premier plans +
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| * During standard business hours, provided a purchase order (PO) has been received. Availability may vary by location. | |||
One platform for all your service needs
With the purchase of your instrument,* you get immediate, complimentary access to a seamless online support network that helps maximize efficiency and simplify your daily work. Once your Thermo Fisher Scientific instruments are added to your Services Central account, you can:
- Gain comprehensive insight into service status, coverage and service history
- Streamline your service needs! Request and track support requests at any time
- Access consumables selection guides and the eLearning course catalog
- View manuals, knowledge articles and more
* Supported instruments vary by region. View what is supported in your location.
Our general purpose product lines are not intended for in vitro diagnostic purposes in accordance with our product documentation, manuals, and labels. They are designated for General Laboratory Use Only.
Our general purpose product lines have not been tested or validated for such applications and their use for in vitro diagnostic purposes may result in health and safety risks.
For General Lab Use Only - Not For Diagnostic Procedures.