Helios Hydra PFIB-SEM Services

Service for the Helios Hydra 5 PFIB-SEM

We know that groundbreaking research and analysis demand excellence and exactness from each aspect of your workflow. No matter your area of focus, we understand that executing process controls and failure analysis require support specifically oriented to your performance goals.

 

We offer an end-to-end solution that integrates convenient access to data, continuous system remote monitoring, and the support of a Customer Success Manager. We also offer the same comprehensive on-site maintenance that is familiar to you.

 

Our technology, expertise, and insight will help you:

  • Increase system productivity
  • Proactively plan service activities
  • Improve fleet performance
  • Avoid unplanned downtime

With our service options, you not only increase the availability of your systems, but we will also provide you with the insights and expertise to get more from your systems every day.

Get the instrument data you need to work smarter

You need a comprehensive solution that can support and upskill your team while also increasing system productivity and avoiding unplanned downtime. Underpinning all of this is the need for data, which facilitates visibility into the effectiveness of your process and your fleet.

 

The Connected Care Portal provides you access to:

  • System utilization and trends
  • Average uptime and trends
  • System health by module
  • Key system parameters
  • Service history

Custom instrument support for your business

Our Customer Success Manager supports you to define and meet the goals that are critical for your success.

  • From a smooth installation of your new system to optimizing the productivity of your fleet
  • Routinely review KPI status and adjust plans when needed to enable you to meet your goals
  • Review system and fleet performance regularly with you to identify opportunities for improvement
  • Support your needs by utilizing a broad network of other experts within Thermo Fisher Scientific

A strong, worldwide infrastructure is the foundation of our service delivery

Our team’s support capabilities go beyond our physical footprint. When you have a technical concern about your system, our global team of Remote Service Engineers can get you back up and running quickly.

 

We offer over 1,300 service colleagues focused on field service, technical support, applications and logistics, in addition to maintaining a service inventory strategically located for rapid deployment.

  • Faster and more agile diagnostic and troubleshooting process
  • In 30% of cases, Remote Support can get you back up and running same-day
  • If on-site support is needed, a Field Service Engineer will respond with parts already in hand

For Research Use Only. Not for use in diagnostic procedures.