November, 2015

Volume II, Edition 11

Thermo Scientific™ iPort is a program designed to communicate exclusively with the Thermo Scientific™ iSeries and Thermo Scientific™ C-Series gas analyzer product line. With Thermo Scientific iPort, you can control instruments remotely as easily as you can in person. Check out the Thermo Scientific iPort instruction manual for more information and consider these Fast5 tips and tricks when using iPort software:

C-Series analyzers

Sales and support for the Thermo Scientific C-series Gas Analyzers will be discontinued beginning August 1, 2015. 

Read discontinuation notice

Access data remotely

Many customers are unaware they can access data remotely using Thermo Scientific iPort software. Thermo Scientific iPort allows for easy download of historical data from your instrument in a usable configuration. Control of the instrument remotely will allow you to download diagnostic information, dynamic data, control multiple instruments, and more.

Update software before updating firmware

Thermo Scientific iSeries gas analyzer firmware can be updated using Thermo Scientific iPort software. Update your iPort software to the latest version prior to updating the firmware on your gas analyzer. It’s important to always have the latest version of iPort because it will query the instrument and select the appropriate file for firmware updates automatically. Here are some resources you may find useful when upgrading the software:

Software in .zip format: latest iPort version (1.4.2)

Technical bulletin: Windows compatibility to iPort

Software in .zip format: Gas analyzer firmware

Choose the right cable

iPort can control remote instruments with a direct connection in 3 different ways. It's important to choose the proper cable for a direct connection.  

  • You should use the USB Adapter (Part # 07-010239) when your PC doesn’t have RS-232 ports
  • If you have RS-232 ports, we recommend you use the RS-232 Null Modem Cable (Part # 6279)
  • When connecting via Ethernet cable, you must use a special crossover cable (Part # 104745-00)
To order any of these cables call Customer Service at (866) 282-0430, option 1.
Make the most of your Tech Support Call

Prior to calling Technical Support, it is helpful to have the analyzer data file (LREC) available. The LREC file contains specific logging data that is helpful when diagnosing and troubleshooting with the Technical Support Specialist. Refer to the step-by-step directions below to download the LREC file. For more information on setting up your analyzer, see iSeries TCP/IP Set Up Technical Bulletin. 

 

Step 1. Make sure Raw Flags is checked under preferences

Step 2. To download records for graphing, select instrument > Load Records

Step 3. Select long records. In the Fetch text box, enter the number of records you wish to retrieve. You can also enter "all" to retrieve all records.

Downloading may take several minutes depending on the number of records being downloaded and the number of instruments connected to the computer. Progress is shown in a gauge shown in the lower right.

Know who to call

Contact our service teams for additional support for your product.  Refer to the list below to easily access the teams. 

Customer Service/Orders

1 (866) 282-0430, option 1
orders.aqi@thermofisher.com

Technical Support

1 (866) 282-0430, option 2 then option 1
epm.techsupport@thermofisher.com
 

Field Service

1 (866) 282-0430, option 3
epm.emfieldservice@thermofisher.com
 

Factory Depot Service

1 (866) 282-0430, option 3
orders.aqi@thermofisher.com

 

Look for next month's Fast 5 in your inbox on Tuesday, December 1, 2015 or visit Fast 5 Issues

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Factory repair

Schedule your analyzer, calibrator, probe controller or probe for a Return Material Authorization (RMA) to factory depot repair for complete maintenance and factory specification service.

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