Fast5 bannner

July, 2016

Volume III, Edition 7

At Thermo Fisher Scientific you have access to a professional qualified team that includes an integrated Customer Service group, Technical Training, Technical Support, Factory Depot Repair and Regionalized Field Service.

Here are 5 teams you should always know how to contact:

Customer Support


Call our knowledgeable in-house Customer Service Team between 8 a.m. -  6 p.m. EST or email anytime you have a question or need to place an order. Customer service is strategically integrated within Thermo Fisher Scientific to handle diverse support needs.

Customer Service/Orders
Phone (North America only): 1 (866) 282-0430, Option 1

Technical Training


We offer in-depth training at customer sites and within our factory training center. If you or your team require instruction on operation theory, routine maintenance and diagnostics, set-up, test and/or calibration procedures, contact our training team.

Phone (North America only): 1 (800) 437-7979

Technical Support


Our dedicated factory certified experts will guide you through troubleshooting and maintenance solutions and assist you with spare parts identification and ordering. They can demonstrate how to retrieve analyzer data file (LREC File) and review with you at no charge.

Technical Support
Phone (North America only): 1 (866) 282-0430, Option 2

Factory Depot Repair


To easily ship the equipment for repair and maintenance direct to our factory contact the Factory Depot Repair Team. Factory trained technicians provide detailed reporting on repairs and updated progress reports on repair status. NIST Traceable calibrator certification (Mercury) is also available.

Contact us for standard and expedited multi-year annual service agreements.

Factory Depot Service
Phone (North America): 1 (866) 282-0430, Option 3

Regionalized Field Service


Our expanded regionalized Field Service team can be dispatched quickly to your site to minimize system downtime during an emergency or for routine preventive maintenance.

Contact us for competitive tiered service agreements.

Field Service
Phone (North America only): 1 (866) 282-0430, Option 3


Join our CEMS User Group for Thermo Scientific Analyzers LinkedIn group and be in touch with peers who are running the same instruments. Search for answers to your questions or post a question of your own.


Factory repair

Schedule your analyzer, calibrator, probe controller or probe for a Return Material Authorization (RMA) to factory depot repair for complete maintenance and factory specification service.

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