Applied-Biosystems-Thermal-Cycler-Service-Plans

Flexible service plans protect your instruments and your investment

Peace of mind, for the life of your thermal cycler

Whether your laboratory requires the highest service levels and adherence to stringent regulatory guidelines, or you need to maximize performance with a limited budget—or anything in between—we’ll work with you to develop a solution that best suits your needs to protect your Applied Biosystems thermal cycler.

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An Applied Biosystems Thermal Cycler service plan is designed to:

  • Minimize thermal cycler downtime and reduce overall repair costs
  • Get fast repair turnaround time from factory-trained and certified service engineers
  • Extend the life of your thermal cycler and keep it running at peak performance

Our service and support teams can help increase laboratory productivity and give you peace of mind with repair and maintenance from the company that manufactured your thermal cycler. Protect your thermal cycler with plans for these instruments:

Note: For service for discontinued or soon-to-be-discontinued thermal cyclers (including the 2720 thermal cycler, GeneAmp PCR 9700 thermal cycler, and 9800 Fast thermal cycler), please contact your local sales representative.

Service plan overview for Applied Biosystems thermal cyclers

  Rapid Exchange AB Repair Center (ABRC) Support
Plan is designed for Labs that operate under critical timelines Regulated labs that must maintain asset tagging consistency to comply with regulated protocols
Repair time Replacement shipped out in 1 business day Your instrument repaired and returned in ~ 3 weeks*
Off-site repair service including shipping, parts, and labor
High-priority telephone and email access to our remote service center
* For added convenience upgrade to ABRC Support Plus contract, which includes a loan instrument to be shipped within 1 business day.

 

Planned maintenance, temperature verification, and qualification services can be added to any off-site service plan.


Thermal cycler warranty information.

  ProFlex PCR System
Cloud enabled
MiniAmp and MiniAmp Plus Thermal Cyclers
Cloud enabled
SimpliAmp Thermal Cycler
Cloud enabled
Veriti Thermal Cycler Automated Thermal Cycler (ATC)
 
Standard warranty
information

2-year standard warranty

2-year standard warranty

2-year standard warranty

2-year standard warranty
(1-year standard warranty for Veriti Dx Thermal Cycler)

2-year standard warranty

Service plans available (post standard warranty)

Request a quote for service