Applied Biosystems Thermal Cycler Service Plans

Flexible service plans protect your instruments and your investment

Peace of mind, for the life of your thermal cycler

Whether your laboratory requires the highest service levels and adherence to stringent regulatory guidelines, or you need to maximize performance with a limited budget—or anything in between—we’ll work with you to develop a solution that best suits your needs to protect your Applied Biosystems thermal cycler.

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Benefits of an Applied Biosystems Thermal Cycler service plan

Our service and support teams can help increase laboratory productivity and give you peace of mind with repair and maintenance from the company that manufactured your thermal cycler. Protect all of your Applied Biosystems thermal cyclers with service plans.

Minimize thermal cycler downtime and reduce overall repair costs
Get fast repair turnaround time from factory-trained and certified service engineers
Extend the life of your thermal cycler and keep it running at peak performance

Planned maintenance, temperature verification, and qualification services can be added to any off-site service plan.

Note: For service for discontinued or soon-to-be-discontinued Applied Biosystems Thermal Cyclers (including the 2720 Thermal Cycler, GeneAmp PCR System 9700, and 9800 Fast Thermal Cycler), please contact your local sales representative.

Service plan overview for Applied Biosystems Thermal Cyclers

	Rapid Exchange	AB Repair Center (ABRC) Support
Plan is designed for	Labs that operate under critical timelines	Regulated labs that must maintain asset tagging consistency to comply with regulated protocols
Repair time	Replacement shipped out in 1 business day	Your instrument repaired and returned in ~ 3 weeks*
Off-site repair service including shipping, parts, and labor	✔	✔
High-priority telephone and email access to our remote service center	✔	✔
* For added convenience upgrade to ABRC Support Plus contract, which includes a loan instrument to be shipped within 1 business day.

Thermal Cycler warranty information

	ProFlex PCR System	MiniAmp Plus and MiniAmp Thermal Cyclers	SimpliAmp Thermal Cycler	VeritiPro Thermal Cycler	Automated Thermal Cycler

Standard warranty information	2-year standard warranty	2-year standard warranty	2-year standard warranty	2-year standard warranty (1-year standard warranty for Veriti Dx Thermal Cycler)	2-year standard warranty
Service plans available (post standard warranty)

Resources

PCR Solutions Brochure

Plastics compatibility chart for Applied Biosystems instruments

PCR and cDNA Synthesis Support Center
Tips and troubleshooting help

School of Molecular Biology, PCR Education
Technical content for new and experienced molecular biologists

Thermal Cycler Software and Firmware Files
Download the latest updates for your instrument

Interested in private label thermal cyclers?
Submit an inquiry

Service

We provide a full range of service options for all Applied Biosystems thermal cyclers.

Service plans

Rapid Exchange minimizes interruptions from unplanned instrument downtime
Global Repair Center provides a cost-efficient way to maximize uptime and achieve superior performance

Support

Additional services available

Instrument qualification service: Have one of our engineers perform temperature qualifications at your site. You may also contact Instrument Services to purchase a temperature verification tool and perform the qualification yourself.