Flexible service plans protect your instruments and your investment
Peace of mind, for the life of your thermal cycler
Whether your laboratory requires the highest service levels and adherence to stringent regulatory guidelines, or you need to maximize performance with a limited budget—or anything in between—we’ll work with you to develop a solution that best suits your needs to protect your Applied Biosystems thermal cycler.
Benefits of an Applied Biosystems Thermal Cycler service plan
Our service and support teams can help increase laboratory productivity and give you peace of mind with repair and maintenance from the company that manufactured your thermal cycler. Protect all of your Applied Biosystems thermal cyclers with service plans.
- Minimize thermal cycler downtime and reduce overall repair costs
- Get fast repair turnaround time from factory-trained and certified service engineers
- Extend the life of your thermal cycler and keep it running at peak performance
Planned maintenance, temperature verification, and qualification services can be added to any off-site service plan.
Note: For service for discontinued or soon-to-be-discontinued Applied Biosystems Thermal Cyclers (including the 2720 Thermal Cycler, GeneAmp PCR System 9700, and 9800 Fast Thermal Cycler), please contact your local sales representative.
Service plan overview for Applied Biosystems Thermal Cyclers
| Rapid Exchange | AB Repair Center (ABRC) Support | |
|---|---|---|
| Plan is designed for | Labs that operate under critical timelines | Regulated labs that must maintain asset tagging consistency to comply with regulated protocols |
| Repair time | Replacement shipped out in 1 business day | Your instrument repaired and returned in ~ 3 weeks* |
| Off-site repair service including shipping, parts, and labor | ✔ | ✔ |
| High-priority telephone and email access to our remote service center | ✔ | ✔ |
| * For added convenience upgrade to ABRC Support Plus contract, which includes a loan instrument to be shipped within 1 business day. | ||
Thermal Cycler warranty information
| ProFlex PCR System Cloud enabled |
MiniAmp Plus and MiniAmp Thermal Cyclers Cloud enabled |
SimpliAmp Thermal Cycler Cloud enabled |
Veriti Thermal Cycler | Automated Thermal Cycler | |
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| Standard warranty information |
2-year standard warranty |
2-year standard warranty | 2-year standard warranty |
2-year standard warranty |
2-year standard warranty |
| Service plans available (post standard warranty) | ✔ | ✔ | ✔ | ✔ | ✔ |
Resources
Plastics compatibility chart for Applied Biosystems instruments
PCR and cDNA Synthesis Support Center
Tips and troubleshooting help
School of Molecular Biology, PCR Education
Technical content for new and experienced molecular biologists
Thermal Cycler Software and Firmware Files
Download the latest updates for your instrument
Interested in private label thermal cyclers?
Submit an inquiry
Service
We provide a full range of service options for all Applied Biosystems thermal cyclers.
Service plans
Support
Additional services available
Instrument qualification service: Have one of our engineers perform temperature qualifications at your site. You may also contact Instrument Services to purchase a temperature verification tool and perform the qualification yourself.
For Research Use Only. Not for use in diagnostic procedures.
