Applied-Biosystems-Thermal-Cycler-Service-Plans2

Flexible service plans protect your instruments and your investment

Peace of mind, for the life of your thermal cycler

Whether your laboratory requires the highest service levels and adherence to stringent regulatory guidelines, or you need to maximize performance with a limited budget—or anything in between—we’ll work with you to develop a solution that best suits your needs to protect your Applied Biosystems thermal cycler.

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Benefits of an Applied Biosystems Thermal Cycler service plan

Our service and support teams can help increase laboratory productivity and give you peace of mind with repair and maintenance from the company that manufactured your thermal cycler. Protect all of your Applied Biosystems thermal cyclers with service plans.

  • Minimize thermal cycler downtime and reduce overall repair costs
  • Get fast repair turnaround time from factory-trained and certified service engineers
  • Extend the life of your thermal cycler and keep it running at peak performance

Planned maintenance, temperature verification, and qualification services can be added to any off-site service plan.

Note: For service for discontinued or soon-to-be-discontinued Applied Biosystems Thermal Cyclers (including the 2720 Thermal Cycler, GeneAmp PCR System 9700, and 9800 Fast Thermal Cycler), please contact your local sales representative.

Service plan overview for Applied Biosystems Thermal Cyclers

  Rapid Exchange AB Repair Center (ABRC) Support
Plan is designed for Labs that operate under critical timelines Regulated labs that must maintain asset tagging consistency to comply with regulated protocols
Repair time Replacement shipped out in 1 business day Your instrument repaired and returned in ~ 3 weeks*
Off-site repair service including shipping, parts, and labor ✔ ✔
High-priority telephone and email access to our remote service center ✔ ✔
* For added convenience upgrade to ABRC Support Plus contract, which includes a loan instrument to be shipped within 1 business day.

Thermal Cycler warranty information

  ProFlex PCR System
Cloud enabled		 MiniAmp Plus and MiniAmp Thermal Cyclers
Cloud enabled		 SimpliAmp Thermal Cycler
Cloud enabled		 Veriti Thermal Cycler Automated Thermal Cycler
 
Standard warranty
information

2-year standard warranty

 2-year standard warranty

2-year standard warranty

2-year standard warranty
(1-year standard warranty for Veriti Dx Thermal Cycler)

2-year standard warranty
Service plans available (post standard warranty) ✔ ✔ ✔ ✔ ✔

Resources

Thermal Cycler Software and Firmware Files
Download the latest updates for your instrument

Interested in private label thermal cyclers?
Submit an inquiry

Service

We provide a full range of service options for all Applied Biosystems thermal cyclers.

Service plans

  • Rapid Exchange minimizes interruptions from unplanned instrument downtime
  • Global Repair Center provides a cost-efficient way to maximize uptime and achieve superior performance

Additional services available

Instrument qualification service: Have one of our engineers perform temperature qualifications at your site. You may also contact Instrument Services to purchase a temperature verification tool and perform the qualification yourself.

For Research Use Only. Not for use in diagnostic procedures.